We are looking for a Customer Service Representative to support a non-profit organization serving families in Wisconsin. This contract opportunity with permanent potential is ideal for someone who is compassionate, organized, and confident communicating with people who need timely assistance. In this role, you will help deliver responsive customer support, handle high-volume calls, and guide individuals through service-related questions with professionalism and care.

Responsibilities:

• Respond to incoming calls from clients and community members, providing accurate information and courteous service
• Make outbound calls as needed to gather details, share updates, and support follow-up communication
• Enter and update client information in internal systems with a high level of accuracy
• Assist individuals with questions about available services, eligibility, and next steps in the process
• Maintain clear documentation of customer interactions, requests, and outcomes
• Coordinate with team members to ensure timely resolution of service issues and client concerns
• Manage a steady volume of phone and administrative tasks while maintaining quality and attention to detail
• Support service delivery efforts that help households address urgent energy-related needs and improve long-term stability