Customer Service Representative Blast Cleaning Technologies - 3.5 West Allis, WI Job Details 20 hours ago Benefits Paid holidays Health insurance 401(k) Tuition reimbursement Paid time off 401(k) matching Qualifications Email customer support Microsoft Outlook Phone communication Customer order taking Client inquiry handling ERP systems Sales order data entry In-person customer service Filing Personal protective equipment (PPE) adherence Manufacturing facility experience Sales quoting Organizational skills Order tracking Order inquiry handling Safety standard operating procedures Business Associate's degree Tracking inventory levels Manufacturing company experience Communication skills Entry level Client interaction via phone calls Office record organization Full Job Description Blast Cleaning Technologies, Inc. (BCT) is proud to be the leader in shot blast innovation! We are dedicated to our customers, resulting in continuous company growth year over year. Why Work at BCT? Highly Competitive Pay, Benefit Plans, & 401

K:

We pay for skill AND talent. We offer a full range of comprehensive benefits & 401K employer match up to 6%.

Medical Insurance:

90% of Insurance Premiums are covered by BCT!!! Low deductibles, ZERO coinsurance, & extensive provider networks to utilize.

Generous PTO & Paid Holidays:

Take advantage of our generous PTO plans and many paid U.S. holidays.

Casual Work Environment:

Enjoy a casual dress code and friendly workplace.

Historic Location:

Work in our over $2 million investment in upgrades and refurbishment at our historic West Allis location.

Innovation:

Work for a company that continuously invests back into the business and the employees. With our cutting-edge foundry being a prime example of true innovation.

Amenities:

Enjoy free coffee, popcorn, summer cookouts, and more!

Continuous Education:

Venture in your future with our tuition reimbursement program and our variety of investments in your continued learning.

Engaged Leadership:

You will love AND know our CEO. Work with an ethical, hardworking, & interactive leader who listens to employees at all levels.

Second Chance Employer:

If you have the skills and work ethic, we will give you a chance.

Onsite HR and IT Department:

We provide dedicated onsite HR and IT support to ensure our employees' needs are met. We won't send you to a 1-800 number for help.

Veteran Support:

BCT supports and honors veterans. Made in

America:

All our components are made in the USA. Our PACT Our core values (Passionate, Accountability, Customer-Focused, & Team Player) are rooted in the visionary spirit of our CEO, Carl Panzenhagen, who began his career as a teenager working in a foundry. As an adult, his extensive industry experience and dedication led him to create a company free from bureaucracy and grounded in ethical business practices. Guided by Carl's leadership, a small team of five evolved into a self-sustaining manufacturing powerhouse. Today, BCT proudly stands 330+ employees strong and celebrates the completion of our cutting-edge foundry, a testament to our relentless pursuit of excellence and innovation.

Job Summary:

Under the direction of the Customer Service/Inside Sales Supervisor, the Customer Service Representative I answer customer calls, respond to customer questions, research customer inquiries, provide quotes, and enter orders. This position supports outside sales representatives in their designated territory. Strong written and verbal communication skills, attention to detail, and a strong desire to provide a high degree of customer service are essential.

Essential Duties and Responsibilities:

Process inquiries for parts, service, and new equipment. Answer phone calls and emails, providing price quotes and other information. Process orders for parts and service, expediting orders as needed. Support territory sales managers by providing quotes, following up with customers, and order entry. Assist customers in selecting required parts in a friendly, professional, and efficient manner. Monitor low stock or out-of-stock parts and work with inventory control to provide prompt resolution. Communicate backordered and delayed shipments to customers. Participate in all training and continuous improvement activities. Ensure the completion and maintenance of all required paperwork, documentation, files, records, etc. Uphold all safety rules, standards, procedures, and PPE requirements to ensure a safe working environment. Help drive and support BCT's Culture and Core Values. Other duties as description

Qualifications:

Ability to communicate effectively via phone calls, email, and in-person. Ability to function well in a fast-paced and at times stressful environment. Strong problem-solving skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Proficiency in computer skills (MS Office, Outlook, Word, Excel, and an ERP system - or equivalent). Education and/or

Experience:

An Associate degree in Business or other relevant field, or equivalent experience required. 2-3 years of experience in customer service or parts counter experience preferred. Experience with navigating an ERP System for parts quoting, order entry, and parts research purposes. Experience in a manufacturing environment preferred.