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HI
Hood Insurance Group
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on West Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,814 / year median in West Virginia
-17% projected decline
Job Description
Our office will be interviewing for a customer service representative. With this position, you will be one of the first points of contact for our company. Duties include offering support across the organization. You will welcome and greet people who visit our office and coordinate front-desk activities, including distributing correspondence and directing phone calls. The successful candidate should have a pleasant personality, lots of energy and have a willingness to work hard. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Hired candidate will be required to obtain their property/casualty insurance license.