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Minuteman Press Huntington
Customer Service / Print Shop Assistant
Career Insights for Customer Service Representative (General)
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Based on West Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,814 / year median in West Virginia
-17% projected decline
Job Description
Minuteman Press , the world's largest and top-rated digital print, marketing, and design franchise is seeking a candidate for Customer Service Representative & Print Shop Assistant at the Huntington WV location. We are looking for someone with an interest in the print industry, a desire to learn new things, and great customer service skills. The position involves direct interaction with customers coming into our shop, on the phone, and via email. The position also involves helping with basic/light digital print production and bindery. Duties of the Customer Service Representative/Print Assistant candidate will include: Manage projects that involve a wide range of high-quality printing and communication services. Answering the phone. Manage incoming emails, phone calls, and walk-ins. Engaging with customers on all levels. Responding to customer requests and providing updates on the progress of jobs to customers. Learning basic print production and bindery operations (folding, sorting, bundling, etc) Preparing/packaging and shipping completed jobs. Maintain an orderly work area.