Why Join Our Team?

Impactful Work:

You are the crucial link ensuring seniors, veterans, and patients get to their life-saving medical appointments on time.

Positive Culture:

Work in a supportive, fast-paced environment where your problem-solving skills are celebrated.

Comprehensive Training:

We fully train you on our specialized NEMT dispatch software, scheduling protocols, and industry standards. What You Will Do Answer inbound calls from patients, medical facilities, and insurance providers to book transport. Schedule, route, and dispatch drivers efficiently using our specialized software. Provide compassionate, patient customer service to callers who may be stressed or elderly. Communicate real-time traffic updates and schedule changes. Problem-solve scheduling conflicts dynamically to minimize late pickups or missed appointments. What We Look For (Requirements) Excellent verbal communication skills and a warm, clear telephone presence. High level of empathy, patience, and active listening skills. Strong multitasking ability (typing while talking and navigating multiple screens). Proficient computer skills (familiarity with GPS, scheduling software, or spreadsheets is a major plus). Ability to pass a standard background check and drug screening. High school diploma or equivalent; previous call center or medical scheduling experience is preferred but not required.

Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Vision insurance

Education:

High school or equivalent (Required) Ability to

Commute:

Parkersburg, WV 26101 (Required)

Work Location:

In person