Woodcraft Supply, LLC, a leading retail supplier of fine woodworking tools, supplies and classes, has an opening for a Customer Service Associate based in Parkersburg, WV. The Customer Service associate is responsible for assisting customers with orders, questions and concerns to ensure customer satisfaction. This role emphasizes efficient, solution-orientated support with a focus on First Call Resolution. Essential Functions of the

Job:

Manage purchase orders for assigned accounts. Receive inbound calls, emails, fax or mail and resolve inquiries efficiently to drive first response resolution. Make outgoing calls to customers, vendors and internal teams to gather information and complete requests. Assist with BOPIS and dropship orders. Follow-up with voicemails in a timely manner. Excellent communication, listening and documentation skills. Strong drive to identify and resolve issues. Ability to manage one's time and multi-task. Must be flexible and able to learn new computer applications and new procedures as needed. Work in a fast-paced, metrics driven environment.

Qualifications & Education Requirements:

High school diploma or GED equivalent. 2-3 years of customer service/call center experience. Ability to provide self-direction and prioritize tasks. Strong Microsoft Word, PowerPoint and Excel skills.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Call center: 2 years (Required) Ability to

Commute:

Parkersburg, WV 26105 (Required)

Work Location:

In person