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Hurley Drug Company INC
Durable Medical Equipment Billing Agent/ Customer Service
Career Insights for Customer Service Representative (General)
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Based on West Virginia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,814 / year median in West Virginia
-17% projected decline
Job Description
Durable Medical Equipment Billing Agent/ Customer Service 210 South Logan Street, Williamson, WV 25661 Part-time, Full-time Part-time, Full-time ## Overview We are seeking a dedicated Medical Equipment Customer Service Technician / Medical Billing Agent to join our team. The ideal candidate will play a crucial role in ensuring the proper billing and obtaining prior authorizations for our patients. ## Responsibilities
- Troubleshoot and diagnose issues with medical devices
- Collaborate with healthcare staff to address equipment concerns promptly
- Stay updated on industry trends and advancements in medical technology ## Skills
- Proficiency in medical terminology and coding
- Knowledge of medical collection processes
- Familiarity with medical records systems
- Understanding of ICD-9, ICD-10, and DRG coding
- Experience working in a medical office setting is a plus Join our team as a Medical Equipment Customer Service Representative and Billing agent.