Client Services Advocate 2026-01286

Open Until Filled

GENERAL DESCRIPTION

Make a meaningful impact by helping those who have served our country access the benefits they have earned. In this role, you will guide Veterans and their dependents through the process of understanding and securing state and federal benefits. By assessing eligibility, explaining available programs, and assisting with applications and claims, you will serve as a trusted resource and advocate, helping Veterans connect with the support and opportunities they deserve. Working for the State of Wyoming offers more than a paycheck.

Our total compensation package includes:

Comprehensive health, dental, and vision insurance Paid vacation, sick leave, FMLA and holidays Retirement - Pension and 457B plans that help you build a secure future Flexible schedules and work-life balance options Meaningful work that makes a difference for Wyoming communities and

MUCH MORE

! Click here for detailed information , or you can watch this short video to learn about our benefit package! Want to see the full value of your compensation beyond salary? Explore our

Total Compensation Calculator:

https://compensationcalculator.wyo.gov

Human Resource Contact:

Molly Skala / molly.skala@wyo.gov

ESSENTIAL FUNCTIONS

The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level. Advises Veterans and their dependents of their eligibility for entitlements under various Veterans benefits acts and other relevant legislation. Investigate and conduct interviews, assist in the preparation and follow-up of the applications for state and federal benefits, review and file claims for veterans' benefits, and follow MOU actions with Veterans Service Organizations and other state agencies for referral of inquiries, claims, and actions. Conducts public relations by disseminating general information for the outreach program by developing and participating in radio broadcasts, newspaper releases, and public speaking engagements and events to interested groups. Attends meetings and other activities of Veterans Service Organizations as assigned. Discusses the efforts of the Wyoming Veterans Commission. Coordinates activities or services with POA offices, VBA, and various other Veteran Service Providers. Develops and executes a working plan/schedule for the expenditure of state funds that supports travel. Plan travel, schedule meetings/places for assistance visits throughout the state, make hotel reservations, schedule vehicle maintenance, submit travel requests, travel reimbursement forms, time sheets, and vehicle mileage reports monthly. Complete all monthly ADMIN reports in a timely fashion. Must be able to travel within the State and out of State 50% of the time. Must be able to work occasional evenings or weekends as needed.

PREFERENCES

Preference will be given to applicants with a Bachelor's degree and experience working with clients in an office setting.

KNOWLEDGE

Knowledge of State and Federal veterans benefits, programs, and services. Knowledge of services, counseling, and advocacy. Knowledge of public speaking and public affairs experience. Knowledge of interviewing and counseling. Knowledge of computers, computer databases, and word processing systems.

MINIMUM QUALIFICATIONS

Education:

Bachelor's Degree (typically in Social Services)

Experience:

0-1 year of progressive work experience (typically in Victim or Client Services)

OR Education & Experience Substitution:

3-4 years of progressive work experience (typically in Victim or Client Services)

Certificates, Licenses, Registrations:

None

PHYSICAL WORKING CONDITIONS

Must be able to sit for long periods. Must be able to lift 25 pounds.

NOTES:

FLSA:

Non-exempt Please attach a DD214 with your application to be eligible for Veteran's points. 007 - Wyoming Military Department - Veterans Commission Click here to view the State of Wyoming Classification and Pay Structure. Click here to view the State of Wyoming Total Compensation Calculator.

URL:

http://agency.governmentjobs.com/wyoming/default.cfm The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the

A & I HRD

Website to ensure that you have the most recent version.