Dental Assistant Patient Support Representative Float

Description

JOB SUMMARY

This is a float position between front and back office. Requirements Essential Duties and Responsibilities Gather patient information and health background Prepare the work area for procedures Take x-rays of patients' teeth when necessary and display results for the dentist Assist the dentist during examinations and dental procedures Prepare materials for crowns or dental impressions Educate patients on good oral hygiene habits Restock treatment areas and monitor inventory Dental assistant certificate from an accredited vocational school (preferred) 1+ years of dental assisting experience X-ray certification a plus Current BLS and CPR certification Excellent understanding of dental hygiene procedures Knowledge of aseptic and sterilization techniques Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties. Scheduling appointments in accordance with AMH guidelines. Checking patients in and out, which includes collecting, entering, and verifying patient demographic information. Scanning and organizing patient paperwork. Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP. Assessing charges, including past due balances and collection of fees. Participating in internal or external educational opportunities relevant to the role. Returning patient, provider, and third part calls in a timely manner

PERFORMANCE REQUIREMENTS

Skills:

Exceptional written and verbal communication skills. Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs. Excellent interpersonal skills in group and community settings Ability to plan, schedule and coordinate Effective management of multiple duties and responsibilities in a clinical setting Sound leadership and clinical judgment Excellent communication skills in person, on the phone and in written communications Flexibility in a rapidly growing and changing work environment Strong attention to detail Exceptional customer service skills Ability to maintain confidentiality of financial and clinical information Excellent listener Demonstrates initiative

EDUCATION/EXPERIENCE

Required:

High school diploma or General Educational Development (GED) Satisfactory completion of

Dental Assistant Certification Program Preferred:

Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness At least one year of experience in a primary care or public dental setting functioning at the full extent of her/his training Experience with Practice Management systems and EHR Prior work in performance or quality improvement

PHYSICAL REQUIREMENTS

Full range of motion, including manual and finger dexterity and eye-hand coordination Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting

WORK ENVIRONMENT

Fast paced work environment. The noise level in the work environment is usually moderate.