Apply now: IT Site Support, Onsite - Oak Brook, IL. Start date is ASAP for this 3-month contract position (with strong likelihood of extension through 2027). \

Job Title:

IT Site Support Location-Type:

Onsite, Oak Brook, IL (5 days/week)

Start Date:

ASAP (target start 10/19 or 10/26)

Duration:

Contract, 3 months to start, with likelihood of extension through 2027

Compensation Range:

$25-$30/hr

Benefits:

Eligible for Health, Dental, Vision, and 401

K Visa Sponsorship:

Not eligible for visa sponsorship This role supports an active AV conference room refresh project, providing hands-on hardware installation, device configuration, and end-user IT support across approximately 40 rooms at the client's Oak Brook facility. Job Summary Swap out legacy AV and conference room hardware, installing new devices including Neat and Neat Center units Perform basic device configuration and plug-and-play setup for refreshed conference room equipment Troubleshoot AV and network connectivity issues to ensure all devices are properly connected and operational Manage and resolve incoming IT support tickets within defined SLAs using the client's ITSM platform Support end users across laptops, desktops, printers, and AV equipment Collaborate closely with the network team and one additional local support team member throughout the refresh project

Minimum Requirements:

3-5 years of IT support experience in a site, desktop, or field support capacity Hands-on experience swapping, installing, and connecting conference room AV equipment Basic AV and network troubleshooting skills, including verifying device network connectivity Experience supporting laptops, desktops, and printers Proficiency with an ITSM ticketing tool, managing tickets against SLAs (ServiceNow strongly preferred) High school diploma or equivalent

Preferred Qualifications:

Direct experience with Neat devices, particularly Neat Center Experience in a Microsoft Teams Rooms (MTR) environment Familiarity with Dell hardware ServiceNow, Neat, or AV certifications Demonstrated ability to work independently as a self-starter while also contributing as a collaborative team player