Student Worker:

Evening Technology Support for HyFlex Modality

MID-AMERICA NAZARENE UNIVERSITY - 3.8

Olathe, KS Job Details Part-time 3 hours ago Qualifications Non-technical user support Some college Computer operation Streaming video systems operation Computer science Live streaming Computer Science Digital projector support Assisting students with technology IT system monitoring Zoom Equipment troubleshooting Windows Microphones Troubleshooting audio issues Video conferencing software Collaborative technology platforms Event audio-visual coordination AV system troubleshooting macOS Online educational platform experience Video conferences (communication methods) Video streaming Canvas LMS software Communication skills Technical Proficiency Entry level Video conferencing systems operation Information Technology System performance monitoring Full Job Description

THIS IS FOR CURRENT MNU STUDENTS ONLY THIS IS FOR FEDERAL WORK STUDY

ELIGIBLE and

NON-FEDERAL WORK STUDY STUDENTS

Position Overview:

We are seeking a motivated and tech-savvy student worker. This role is focused on providing technical support for evening classes conducted in a HyFlex modality, where courses are delivered simultaneously to both in-person and remote students. The student worker will ensure that all technology used in the classroom, such as audio-visual equipment, streaming tools, and collaboration platforms, operates smoothly to enhance the learning experience.

Anticipated Start Date:

August 2026

Key Responsibilities:

Technical Support:

Provide real-time troubleshooting for technology used in HyFlex classrooms, including video conferencing tools (e.g., Zoom), projectors, microphones, cameras, and other AV equipment. Assist faculty and students with setup and operation of classroom technology, ensuring smooth transitions between in-person and remote participants.

System Monitoring:

Monitor the performance of classroom technology during live sessions to identify and resolve issues promptly. Perform regular checks on classroom equipment to ensure everything is functioning well.

User Assistance:

Offer hands-on support to faculty members during class sessions, addressing any technical issues that arise Provide support for students who are joining through Hyflex. Report any recurring technical issues to the IT department for further investigation and resolution.

Collaboration:

Work closely with the IT department and other student workers to ensure consistent support coverage. Participate in training sessions to stay updated on new technologies and support procedures

Qualifications:

Education:

Current enrollment as a student at MNU, preferably with a focus on IT, Computer Science, or related fields.

Technical Skills:

Basic knowledge of AV equipment and troubleshooting techniques. Familiarity with video conferencing tools (e.g., Zoom, Teams) and learning management systems (e.g., Canvas, Blackboard). Proficiency in using both Windows and Mac operating systems.

Soft Skills:

Strong problem-solving abilities and attention to detail. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and manage time effectively.

Availability:

Must be available to work evening shifts as required.

Application Process:

Interested candidates should submit their resume and a brief cover letter explaining their interest in the position and relevant experience to Dr. Todd Frye at .