Company:

\nLamar University\n

Job Location:

\nBeaumont, Texas\n

Category:

\nMultimedia and Audiovisual\n

Type:

\nFull-Time\n

AV Support Analyst Salary:

$40,192.00 - $52,250.00 Annually\n

Location:

Beaumont, TX\n

Job Type:

Full-Time Staff\n

Job Number:

202600342\n

Closing Date:

Home Org:

Big Red Productions\n

FLSA:

Non-Exempt Job Summary The Audio Visual (AV) Support Analyst I provides daily operational and technical support for audio-visual systems across classrooms, conference rooms, and event spaces. This role is responsible for scheduling, operating, maintaining, and troubleshooting AV equipment,\nLU Job Description Form v.23.02\nincluding providing live event support and ensuring reliable system performance. The position installs, configures, upgrades, and repairs a variety of AV hardware and software, supports the deployment of new technologies, and assists with system installations.\nThe AV Support Analyst I responds to user support requests, diagnoses and resolves technical issues, and maintains accurate records of equipment, services, and inventory. This role also evaluates emerging AV technologies, recommends solutions to meet organizational needs, and applies best practices to improve system performance and service delivery.\nStrong customer service and communication skills are essential, as the position regularly collaborates with faculty, staff, vendors, and other technical teams to deliver responsive, high-quality support. The incumbent is expected to maintain current technical knowledge through ongoing learning and contribute to a positive, service-oriented team environment. Essential Job Functions\nPerform day-to-day AV operations, including scheduling, setup, orientation, and support for classrooms, conference rooms, and live events to ensure reliable system performance.\nRespond to service requests, diagnose hardware and software issues, and resolve technical problems to minimize disruptions and support end users effectively.\nInstall, configure, upgrade, and repair AV hardware and software; assist with conference room installations and perform routine maintenance to ensure optimal system functionality.\nDeploy new AV technologies, evaluate equipment and systems, and recommend solutions that align with organizational needs and industry best practices.\nProvide high-quality customer service and maintain effective communication with faculty, staff, vendors, and technical teams while supporting a positive, service-oriented environment.\nMaintain accurate records of equipment, services, and inventory; stay current on AV technologies through ongoing learning and apply best practices in daily work.\nOther duties may be assigned to this position on a regular or occasional basis to respond to the needs of the university.\n

Minimum and Desired Qualifications Minimum Qualifications:

\nAssociate's degree in information technology or a related field or an equivalent combination of education and experience.\nOne year or more of customer service and/or technical support experience.\nValid driver's license.\n

Desired Qualifications:

\nBachelor's degree in information technology or a related field.\n4 or more years of customer service and/or technical support experience.\nExperience supporting live events and hybrid meeting environments.\nFamiliarity with an AV control system, with an understanding of audio signal flow, video switching, and media coding.\nExperience with lecture capture or streaming platforms.\n

Supplemental Information Key Competencies:

\nStrong troubleshooting and problem-solving skills in AV environments.\nEffective verbal and written communication skills across technical and non-technical audiences.\nAbility to manage multiple priorities in a fast-paced, event-driven environment with a customer-focused mindset and a commitment to service excellence.\n

Physical Requirements:

\nThis position may require frequent moving or lifting equipment up to 30 pounds or more, and may include walking and standing, and may require occasional evening or weekend work to support events.\n

Job Conditions:

\nWork is performed in classrooms, offices, conference rooms, and event spaces.\nThis position does require walking and frequent standing, and the use of computer equipment.\nLamar University is An Equal Opportunity Employer Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003. This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. 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