We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.

Primary Purpose:

Responsible for providing secure exam delivery and superior customer service in a supportive environment.

Job Category:

Non-Exempt Hiring Range:

Commensurate with experience

Pay Basis:

Hourly Subject to Grant Funding?

No Essential Job Functions:

1. Responsible to provide test security, ensures respect for student information and student confidentiality 2. Comply with all testing procedures, practices and policies 3. Responsible for tracking candidates admitted to testing, in accordance with secure check-in procedures, and monitor attendance continuously throughout the entire exam session. 4. Comply with all applicable legal requirements relating to the activities of contracted and ADA related matters. 5. Function effectively indoors in a classroom environment and engage in work of primarily a sedentary nature with the ability to sit or stand at workstation for extended periods.

Job Requirements:

Required Knowledge, Skills, & Abilities:

Knowledge:

1. Customer and Personal Service

• General knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction. 2. English Language
• General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

1. Active Listening

• Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 2. Critical Thinking
• Basic skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 3. Reading Comprehension
• Proficient understanding of written sentences and paragraphs in work-related documents. 4. Speaking
• Proficient skills in talking to others to convey information effectively. 5. Judgment and Decision Making
• Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one. 6. Monitoring
• Basic skills in monitoring / assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities:

1. Problem Sensitivity

• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 2. Inductive Reasoning
• The ability to combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events). 3. Deductive Reasoning
• The ability to apply general rules to specific problems to produce answers that make sense.

4. Meet and deal with the public in a tactful and courteous manner while enforcing examination rules and procedures

Physical Requirements:

1. Near Vision

• Must be able to see details at close range (within a few feet of the observer). 2. Speech Recognition
• Must be able to identify and understand the speech of another person. 3. Speech Clarity
• Must be able to speak clearly so others can understand you.

4. May be required to work nights or weekends. 5. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.

Required Certifications/Licensures:

Required Education:

High School Diploma or Equivalent Major (if required:

Required Experience:

Preferred Qualifications:

Is this a safety sensitive position? No Background Screening Required?

No Pre-Employment Conditions:

Sensitivity Disclaimer:

Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.