At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Monday
- Friday 8:30 am
- 5 pm
- Onsite Occ Summary Provide interpretation, translation, and Medical escort services to assist non-English-speaking patients receiving care within the Duke Health System.
Work Performed Participate as a neutral party, serving as a conduit of information incidental to the work described herein. Perform other related duties as needed. that must flow between Duke staff and the International or Domestic patient/visitors. Ensure that information about the patient's outpatient services, hospitalization (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated. The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives. Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within the program. Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance the professional role of International Medical Escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues for non-English-speaking patients/families/escorts. Participate in on-call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. Knowledge, Skills and Abilities Ability to work with diverse populations from various economic backgrounds and age groups. Ability to work as an effective member of a dedicated team. Ability to work in a fast-paced health care environment with a variety of customer service needs. Accurate and appropriate interpretation skills at all times. Current N.C. Drivers License with driving record suitable to Duke Van operations and corporate risk management. Minimum Qualifications Education High School Diploma or equivalent; successful completion of conversation/translation competency testing in secondary language. Knowledge of Medical Terminology Experience Previous experience in a Health Care setting preferred Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Save Apply now
