UX Content Writer Company Overview The Intersect Group is partnering with a recognized leader in digital consumer experiences that is committed to creating intuitive, accessible, and customer focused products. This organization invests heavily in user experience, product innovation, and cross functional collaboration to deliver seamless digital solutions across web and mobile platforms. Their culture values thoughtful design, continuous improvement, and a deep understanding of customer needs. Role Summary We are seeking a UX Content Writer to help shape engaging and intuitive digital experiences through clear, concise, and user centered content. This role will be responsible for creating in product content that guides users through digital journeys, reduces friction, and improves overall usability across web and mobile platforms. The ideal candidate is a UX focused content professional who has partnered closely with Product Managers, UX Designers, Researchers, and Developers throughout the product development lifecycle. You will use content design principles, user research insights, and product strategy to create experiences that help customers confidently complete tasks and achieve their goals. Key Responsibilities Write and refine interface content including navigation labels, buttons, forms, notifications, onboarding experiences, error messages, and help content Partner with UX Designers to influence customer journeys, interaction patterns, information hierarchy, and overall user experience Apply user research findings and customer insights to create content that is clear, accessible, and action oriented Maintain and evolve voice, tone, terminology, and editorial standards across digital products Contribute to content systems, reusable content patterns, glossaries, and design system documentation Collaborate with Product Managers, Researchers, Developers, Legal, Marketing, and other stakeholders to align content with business and customer objectives Participate in usability testing, content reviews, experimentation, and design critiques to continuously improve content effectiveness Review digital experiences to ensure content quality, consistency, accessibility, accuracy, and adherence to established standards Key Requirements 3+ years of experience in UX Writing, Content Design, Product Content, or a similar user experience focused role Experience creating content for consumer facing web and mobile applications Strong portfolio demonstrating UX writing, content strategy, microcopy development, and problem solving within digital product experiences Experience collaborating directly with Product Managers, UX Designers, Researchers, and Developers throughout the product lifecycle Proficiency using Figma or similar collaborative design tools within product development environments Understanding of user research methodologies, usability testing, information architecture, and interaction design principles Familiarity with accessibility standards, inclusive content practices, and content governance frameworks Ability to write concise, effective content for complex user journeys and transactional experiences Strong written and verbal communication skills with the ability to explain content decisions and incorporate stakeholder feedback Excellent organizational skills with the ability to manage multiple priorities in an Agile product environment Preferred Qualifications Experience supporting eCommerce, loyalty, ordering, retail, delivery, or other transaction driven digital products Experience contributing to content standards, design systems, and scalable content frameworks Understanding of Agile product development methodologies Interest in emerging technologies, AI assisted content creation tools, and evolving content design practices Experience working within established brand, compliance, and legal guidelines Why Join This Opportunity Influence customer experiences across highly visible web and mobile products Partner with talented Product, UX, Research, and Engineering professionals Help shape content strategy and user experiences that impact millions of customer interactions Contribute to a mature product organization that values design thinking and customer centric innovation Gain exposure to modern UX practices, content design processes, and emerging technologies Apply Today If you are a UX Content Writer who is passionate about creating intuitive digital experiences and partnering closely with product teams to solve customer problems, we encourage you to apply today. Submit your resume, portfolio, and contact information to The Intersect Group for immediate consideration.

Pay:

$28.00 - $32.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person