Some of the things you'll be doing... Providing a primary point of contact for clients; 'Lead Analyst' role Analyzing the content of websites and e-commerce listings to identify infringing content Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns Communication with customers around specific cases, outcomes and to gain product knowledge Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites). Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs Schedule regular customer calls Track action items from these meetings Handle current program requirements and questions
Escalate issues to commercial support teams as appropriate What technical skills, experience, and qualifications do you need? Business-level fluency in French, Italian, German, Mandarin or Spanish is a plus Excellent oral and written communication skills The ability to write documents in commercial English Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies Knowledge of branding/trademark issues is beneficial Basic understanding of HTML and JavaScript highly desirable Experience in a technical and/or data analysis role; scientific or technical background will be beneficial Experience of giving training/presentations will also be desirable Strong customer focus; team working; problem-solving and analytical ability Working well under pressure, with attention to detail Excellent time- / deadline-management skills The ability to work independently with minimal supervision, and be adaptable to client and organizational change You will possess an inquiring mind, and a willingness to learn new skills.