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Confidential
Automotive Writer Manager
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Job Description
Service Writer / Service Manager Confidential Opportunity | Suburbs of Kansas City Are you a high-performing service advisor who's ready to lead? Or an experienced service manager looking for an organization that values people, performance, and growth? We're an established, fast-growing independent automotive repair company seeking a motivated Service Writer / Service Manager to help lead one of our busy locations. This is a confidential search, and all inquiries will be handled discreetly. What You'll Do Lead the front-of-house team and set the tone for an exceptional customer experience. Build trust with customers through honest recommendations and clear communication. Coach and develop service advisors to maximize performance and customer satisfaction. Work closely with technicians to ensure efficient workflow and accurate estimates. Monitor key performance indicators including sales, gross profit, ARO, labor sales, and customer retention. Help recruit, train, and develop a winning team. Create a positive, accountable culture where employees thrive. What We're Looking For Previous experience as a Service Advisor or Automotive Service Manager. Strong sales and customer service skills. Proven leadership ability with a passion for developing people. Excellent organizational and communication skills. Experience with automotive shop management software. Someone who leads by example, embraces accountability, and is driven to improve every day. What We Offer Competitive base salary plus performance bonuses. Health insurance. Paid vacation and holidays. Retirement plan with company match. Ongoing leadership and sales training. Monday-Friday schedule — no weekends. Modern, well-equipped facilities with a strong customer base. Clear opportunities for career advancement as our company continues to grow. If you're currently employed but feel you've reached your ceiling, we'd love to have a confidential conversation about what's possible. All applications and conversations will remain strictly confidential.