Job#: 3049395 Sr.

Lead AI Content StrategistHybrid On-Site:

3 days on-site / 2 days remote per weekLocation Option #1: 3 days on-site Roseland, NJ / 2 days remoteLocation Option #2: 2 days on-site NYC / 1 day on-site Roseland, NJ / 2 days remote

Duration:

Contract to FTE (role originally opened as FTE) Role OverviewWe are seeking a Sr. Lead AI Content Strategist to define and implement the voice and tone for our AI-powered products. This role requires auditing existing content, developing a comprehensive style guide, and writing content across the product. The ideal candidate will partner with cross-functional teams to ensure content quality and consistency as the product scales. What will you do?

Audit and inventory the product's existing content: UI copy, conversation scripts, error messages, onboarding flows, FAQ content, and AI-generated outputs. Map what exists, identify inconsistencies, and use this as the foundation for the voice and tone standard and basis of a short term backlog to improve consistency throughout the current experience.

Develop a comprehensive content style guide: voice, tone, vocabulary, grammar and syntax conventions, with documented examples specific to the product and the various user personas. You will also get technology and business leadership and the broader product and engineering teams aligned and bought into the standard.

Define a precise voice specification to operationalize in the AI system: translate voice and tone principles into concrete rules and examples the ML team can use to shape model output. Evaluate AI-generated content against those standards and iterate with the team to close the gap.

Write and own content across the product day-to-day: UI labels and microcopy, conversational flows and chat scripts, in-product guidance, notifications, error states, onboarding conversations, in-product marketing, and purchase flow content.

Establish and maintain content governance: define the review and approval process for new content, track content debt, and ensure standards are applied consistently as the product scales.

Partner cross-functionally with UX design, product, engineering, ML, and UXR teams. Collaborate with marketing and GTM partners when the product voice extends into external-facing domains (open web, campaigns, and so on).Are you the right fit?

Bachelor's degree or equivalent professional experience required.10+ years of content writing experience across disciplines: UX writing, copywriting, technical writing, and narrative writing. You have range and a portfolio that proves it.

You have successfully, productively integrated Gen

AI / LLM

tooling into your professional workflows and are on top of the latest developments in the space.

You have direct experience defining or significantly contributing to a product voice and tone standard, not just following one. You know how to drive adoption of content standards among a team, and have the scars to prove it.

You have written for conversational or AI-powered products: chat interfaces, virtual assistants, LLM-generated flows, or similar. You understand the content design challenges that are unique to these kinds of features/products.

You can translate voice principles into concrete, actionable writing rules and examples.

You have experience partnering with ML or engineering teams on AI output quality: reviewing model-generated content, giving structured feedback, contributing to prompt-level content specifications.

You are a strong communicator and a persistent advocate for content quality.

You thrive in ambiguous, early-stage environments. You are comfortable building from scratch, without a playbook, in a team that is still figuring things out.

Bonus for experience writing sales, marketing, or purchase-flow content.

Bonus for experience in regulated domains: payroll, tax, HR, fintech, healthcare, where accuracy, compliance language, and user trust are table stakes.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

PDN-a2a74c58-4b76-4418-a04b-6b4bbfeadd9c