Desk Support Technician

Summary Responsible for the upkeep, configuration, and reliable operation of computer systems and programs. Essential Duties and Responsibilities include but are not limited to the following. Other duties may be assigned.

• Oversee user education on specific hardware and software needs.
• Installs and configures new PC's according to documented standards
• Provide hardware and software support for all PC's
• Provide hardware and software support for all network and systems issues
• Provide routine cleaning and maintenance items for all PC's and printers.
• Maintain, troubleshoot and order all employee office equipment and supplies across companies.
• Support and enforce information technology (IT) policies
• Assist in the implementation of new company systems and products across several companies.
• Other duties as assigned. E.g. help maintain hardware inventory of all IT equipment, assist with onsite projects.
• These tasks do not meet the American with Disabilities Act definition of essential job functions and are usually les than 5% of time spent.

However, these tasks still constitute important performance aspects of the job. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Degree in related field and or certificates from an accredited organization; three years of related experience and/or training required; or equivalent combination of education and experience will suffice. Supervisory Responsibilities This job has no supervisory responsibilities. No subordinate supervisors report to this position Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit, and use hands to finger, handle, or feel and talk or hear and stand; The employee is occasionally required to walk; reach with hands and arms. The employee is required to stoop, kneel, crouch. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate like that of a business office with computers and printers. Competency To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical
• Synthesizes complex or diverse information; Designs workflows and procedures; Collects and researches data; uses intuition and experience to complement data.
• Problem Solving
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Project Managemen t
• Develops projects plans; Coordinates projects; Completes projects on time and budget; Manages project team activities.
• Interpersonal Skills
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to other's ideas and tries new things.
• Oral Communication
• Speaks clearly and persuasively in positive or negative situations; Participates in meetings; Demonstrates group presentation skills; Listens and gets clarification; Responds well to questions.
• Written Communication
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Strategic Thinking
• Develops strategies to achieve organization goals; Understands organization strengths & weaknesses; Analyzes markets and competition; Adapts strategy to changing conditions.
• Professionalism
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Quality
• Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity
• Completes work in timely manner; Strives to increase productivity. Works quickly.
• Adaptability
• Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Innovation
• Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

KNOWLEDGES

English Language Knowledge of the structure of the English Language Knowledge of the content of the English Language Knowledge of the meanings of words Knowledge of the spelling of words Knowledge of the rules of composition Knowledge of grammar Computers and Electronics in progress Knowledge of Server operating systems Knowledge of Linux Knowledge of Windows Servers Knowledge of Service Platforms Knowledge of Apache Knowledge of email services Knowledge of circuit boards, processors, chips Knowledge of computer software and applications Knowledge of PC hardware Telecommunications Knowledge of Networking LAN/WAN Customer and Personal Service Ability to act and perform with customers in a professional manner Public Safety and Security Knowledge of relevant equipment, policies, procedures and strategies to promote safety Knowledge of Security Platforms Knowledge of PF Knowledge of Net filter Knowledge of anti-virus and firewall protection SKILLS Writing Skill of communicating effectively in writing Skill of communication effectively for the needs of the audience Active Listening Skill to five full attentions to what other people are saying Skill to take time to understand the points being made Skill to ask questions as appropriate Skill to not interrupt at inappropriate times Reading Comprehension Skill to understand written sentences Skill to understand paragraphs in work related documents. Time Management Skill to manage own time Skill to manage time of others Judgment and Decision Making Skill to consider costs and benefits Skill to make to consider potential actions to choose most appropriate one. Speaking Skill to talk to others Skills to convey information effectively Critical Thinking Skill to use logic to identify the strengths or weaknesses of alternative solutions Skill to use reasoning to identify the strengths and weaknesses of conclusions Skill to use logic and reasoning when approaching problems Quality Control Analysis Skill in conducting tests and inspections of products, services, or processes Skill to evaluate quality or performance Troubleshooting, Installation and Repair Skill in determining causes of operating errors Skill to determine proper procedures or actions to take following errors Skill to determine the kind of tolls and equipment needed to do a job Skill to install equipment, machines, wiring or programs to meet specifications Skill to repair machines or systems using the needed tools Skill to perform routine maintenance on equipment Skill to determine when and what kind of maintenance is needed

ABILITIES

Oral Comprehension and Expression Ability to listen Ability to understand spoken words Ability to understand spoken sentences Ability to understand information Ability to understand ideas in spoken words Ability to communicate information in speaking Ability to communicate ideas in speaking so others will understand Speech Clarity Ability to speak clearly Ability to identify and understand the speech of another person Inductive Reasoning Ability to combine pieces of information to form general rules Ability to form conclusions based on pieces of information Ability to find relationships among events Problem Sensitivity Ability to identify when something is wrong Ability to identify situations that may go wrong Ability to recognize problems Written Comprehension and Expression Ability to communicate information in writing Ability to communicate ideas in writing so others will understand Ability to read Ability to understand information presented in writing Ability to understand ideas presented in writing Deductive Reasoning Ability to apply general rules to specific problems Ability to produce answers that make sense

OTHER QUALIFICATIONS

Knowledge of Excel and Pivot tables helpful.

NOTE:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person