Director of Student Accounts

Bursar FLSA Exempt Position Class 89826 Position Overview Join the Ramily! Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution thatbines academic excellence,munity engagement, and amitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knitmunity that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense ofmunity, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn. Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below: UNC System Employee Benefits Central UNC System Retirement Benefits WSSU Holiday Schedule WSSU Discounts and Perks Position Summary Are you a strategic financial leader who is passionate about higher education and student success? Join the Ramily! Winston-Salem State University (WSSU) is seeking a Director of Student Accounts. The Director of Student Accounts reports to the Controller and supervises one Accountant and three Account Technicians. This position provides strategic leadership and oversight for the institution's student billing, receivables, and cashiering operations. This Director will oversee the daily operations ensure the accurate and timely administration of tuition and fee billing, payment processing, refunds, collections, and account reconciliations. The role collaborates closely with campus departments to promote a seamless financial experience for students and their families while ensuringpliance with all applicable federal, state, and institutional policies and regulations. Responsibilities of the Director of Student Accounts include: Prepare monthly, quarterly, and annual financial reports for senior leadership and Finance. Manage the full student billing lifecycle: tuition and fee assessment, third-party billing, payment application, waivers, adjustments and collections. Oversee payment processing, payment plans, refunds, collections, and account reconciliation activities to ensure efficient financial operations. Ensurepliance with federal, state, and institutional regulations. Monitor and manage student receivables, analyze aging reports, and implement strategies to reduce delinquent accounts and improve collection oues. Reconcile student account balances and coordinate closely with Finance Maintain current knowledge of industry trends, regulatory changes, and best practices in higher education student financial services. Collaborate with key campus partners to ensure effective coordination of student financial services. Serve as a resource to students and families by helping resolveplex student account issues and providing clearmunication regarding billing policies and procedures. Position Information Position Number 070026 Working Position Title Director of Student Accounts Building and Room No. Thompson Center, Room 200 Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. 12 Requirements and Preferences Position required to work during periods of adverse weather or other emergencies Not Mandatory Normal Work Schedule 8am-5pm; occasionally after 5pm and weekends as required. Department Required Skills Bachelor's degree in Accounting, Business, or related field Minimum of four years of progressive experience in student accounts, accounting, or similar role, preferably in higher education. Minimum of two years of supervisory or management experience Strong knowledge of federal and state regulations related to student billing, refunds, collections, 1098-T and cash management. Experience with student information systems (e.g., PeopleSoft, Banner, Workday, Touchnet or similar). Excellentmunication, analytical, and customer service skills. Preferred Years Experience, Skills, Training, Education Master's degree in Business, Accounting, or related field Knowledge of higher education financial regulations, including Title IV financial aid guidelines and student privacy requirements. Demonstrated leadership, staff supervision, and project management experience. Experience developing and implementing internal controls, policies, and procedures to ensurepliance and financial integrity. Required License or Certification Valid US Driver's License No Commercial Driver's License Required No Physical Required No List any other medical/drug tests required Posting Details Posting Details Internal Posting Only No Time Limited Position No Appointment Length Salary Commensurate with education and experience Open Date 03/11/2026 Close Date Open Until Filled Yes Special Instructions Summary Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to for positions for Which they may be qualified.

Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If it is determined that no applicants meet the minimumpetency, education, and experience requirements, then management may consider other applicants.
• Salary will be determined based onpetencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu ofpleting an electronic application. The application must bepleted in full detail (including work history) for your qualifications to be considered.
• Failure toplete the applicationpletely may result in you not being considered for the vacant position.
• Your application for the position will not bepleted until you receive an online confirmation number at the end of the process of ing for a position.
• If you have general questions about the application process, you may contact Human Resources at OHRwssu.

edu. Individuals with disabilities requiring disability-related amodation in the application and interview process, please call 336-750-2834.