DMDC Tier 1 Customer Service Rep - DSC Knox (onsite)

TIER 1 CUSTOMER SERVICE REPRESENTATIVE - DSC

(General Clerk 3) / (EEO/Disability/Vets) •Successful applicant must comply with federal contractor vaccine mandate requirements. •

Job Responsibilities:

Provide support to Defense Manpower Data Center (DMDC) Customers with Technical software, hardware and networking problems.

Job Duties:

Resolve or escalate problems. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operator's difficulties. Analyze and recommend system modifications to reduce user problems. Maintain knowledge currency and highest level of technical skill in field of expertise. Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications. Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups. Troubleshoot and resolve hardware, software and communications issues by interacting with hardware vendors.

Skills and Qualifications:

Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Advanced computer and keyboarding skills, Working knowledge of Microsoft Office programs.

Education:

Minimum High School Diploma or equivalent. Preferred Associates or Bachelor's Degree in any technical field. (Comptia Security plus, beneficial but not Mandatory)

Security Requirements:

Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship. The shift working hours for this position are: M-F, 2:00pm to 10:30pm EST. This is a 24-hour call center, therefore you must be able to work all shifts (some weekends and holidays are required w/ a rotating schedule).