POSITION SUMMARY

Under the general supervision of leadership, the Wellness Center Associate is responsible for ensuring a safe, welcoming, and supportive environment within the fitness center. This role monitors member activity provides guidance on proper equipment use and upholds safety and cleanliness standards. This position plays a key role in fostering member engagement, supporting healthy lifestyles, and ensuring exceptional experience for all members and guests.

Schedule:

Nights & Weekends

ESSENTIAL FUNCTIONS

Monitor the fitness center floor by actively observing member activity and equipment use, intervening when necessary to correct unsafe behaviors or misuse, and reinforcing YMCA policies and etiquette — ensuring a safe, respectful, and inclusive environment for all members and guests. Provide high-quality member assistance by demonstrating proper equipment operation, answering questions, and offering basic exercise guidance — enhancing member confidence, safety, and satisfaction with their fitness experience. Maintain facility cleanliness and equipment functionality by routinely cleaning and sanitizing all fitness areas, organizing weights and accessories, and inspecting machines for proper operation — resulting in a clean, professional, and well-maintained environment that promotes member trust and health. Respond promptly to emergencies by following YMCA safety protocols, administering first aid or CPR if certified, and communicating effectively with leadership — ensuring timely and effective care for members and the prevention of further injury or risk. Foster positive member relationships by greeting members by name, initiating friendly conversations, and creating a welcoming atmosphere — building a sense of belonging and strengthening member retention. Support YMCA programs and initiatives by sharing information about upcoming classes, events, and wellness opportunities — increasing member engagement and participation in the Y community.

QUALIFICATIONS

An enthusiastic and engaging personality with a willingness to learn is essential. Must be at least 18 years of age. Ability to demonstrate basic exercises and safe movement techniques. Must be able to perform CPR and/or other first responder duties as trained.

COMPETENCIES

Accountability:

Takes ownership of decisions, actions, and results. Follows through on commitments and accepts responsibility. Completes assigned tasks on time and accepts feedback without defensiveness. Adheres to established policies and procedures.

Situational Awareness:

Recognizes and responds appropriately to member behaviors, safety risks, and environmental changes to maintain a secure and comfortable workout space.

Assertiveness:

Upholds facility rules and safety standards with confidence and respect to ensure a safe and orderly environment.

Adaptability:

Adjusts communication style, priorities, and approach to meet member needs and respond to dynamic fitness center conditions.

Communication:

Listens actively and conveys information clearly and respectfully to members and staff to ensure understanding and cooperation.

Time Management:

Balances multiple tasks such as cleaning, member interaction, and safety monitoring to ensure timely and efficient completion of duties.

Relationship Building:

Creates genuine, supportive relationships with participants and colleagues to foster belonging and connection to the YMCA community.

Conflict Resolution:

Addresses member concerns calmly and respectfully, seeking constructive solutions that uphold YMCA values and member satisfaction.

WORK ENVIRONMENT & PHYSICAL DEMANDS

Must be able to stand and move on feet for up to 8 hours per shift. Lift or move up to 80lbs. regularly. May require travel between YMCA centers or off-site locations.