A Student Support Administrator is responsible for operations within a student support facility, ensuring all facility staff and students' needs are met.
(NW-EDUC-IUNWA) Job Summary Department Specific Responsibilities Serves as the primary administrative support for the School of Education office, providing exceptional customer service to prospective students, current students, faculty, staff, alumni, and community partners. Coordinates student-facing processes including admission inquiries, program information, graduation applications, licensure documentation, and field experience communications. Assists with scheduling and coordination of School of Education meetings, faculty meetings, advisory board meetings, student orientations, recognition ceremonies, and special events. Supports faculty with course scheduling, classroom logistics, textbook orders, instructional materials, travel documentation, and other academic administrative functions. Maintains student and departmental records while ensuring compliance with university policies, accreditation standards, and applicable state licensure requirements. Assists with data collection, report preparation, and documentation required for state reporting, accreditation reviews, and program assessment initiatives. Coordinates office purchasing, supply inventory, and payment requests using university financial systems. Collaborates with campus offices including Admissions, Registrar, Financial Aid, Academic Advising, Student Affairs, Human Resources, and the Office of Clinical Experiences to support student success. Monitors shared departmental email accounts and respond to inquiries or direct requests to the appropriate faculty or staff member. Assists with onboarding adjunct faculty and supporting administrative processes related to instructional appointments. Coordinates logistics for educator preparation activities including workshops, information sessions, teacher recruitment events, and community outreach initiatives. Maintains departmental webpages, calendars, and communication materials to ensure accurate information is available to students and stakeholders. General Responsibilities Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail. Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation. Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases. Provides directions, support, and information to student organization representatives and other visitors to the department. Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials. May assist with ordering or creation of promotional materials for student organizations or departmental needs. May provide guidance to other Student Services Coordinators. Qualifications Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required High school diploma or equivalent (such as HSED or GED).
WORK EXPERIENCE
Required 2 years of in-office environment, higher education, or related field. Preferred Experience working in higher education, K-12 education, or an academic department. Experience providing administrative support in a fast-paced office with multiple priorities. Experience coordinating faculty travel. Experience coordinating meetings, events, or student programs. Experience maintaining confidential student or personnel records. Experience working with databases or student information systems. SKILLS Required Proficient written and verbal communication skills. Maintains a high degree of professionalism. Demonstrates time management and priority setting skills. Demonstrates a high commitment to quality. Possesses flexibility to work in a fast paced, dynamic environment. Highly thorough and dependable. Demonstrates ability to maintain confidential information. Demonstrates customer service skills. Proven ability to connect with people from a variety of backgrounds with empathy and mutual respect. Preferred Strong organizational skills with exceptional attention to detail. Ability to prioritize multiple projects while meeting deadlines. Excellent interpersonal skills with a customer service mindset. Ability to communicate professionally with faculty, students, school administrators, and external partners. Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams. Ability to learn university systems and processes quickly. Experience preparing reports, presentations, and correspondence. Demonstrated problem-solving and independent decision-making skills. Ability to handle confidential information with discretion. Experience working in a collaborative team environment. Familiarity with educator preparation programs, teacher licensure processes, or accreditation standards is preferred. Experience supporting accreditation, compliance, or reporting activities is preferred. Experience using enterprise software such as PeopleSoft, Slate, Canvas, Microsoft 365, or similar systems is preferred. Working Conditions / Demands This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location IU Northwest Campus Gary, Indiana Advertised Salary Salary Range:
$33,000 - $42,307.00 annually Benefits Overview For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insurance Health savings account with generous IU contributions Healthcare and dependent care flexible spending accounts Basic group life insurance paid by IU Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance Base retirement plan with generous IU contributions, subject to vesting Voluntary supplemental retirement plan options Tuition subsidy for employees and family members taking IU courses 10 paid holidays plus a paid winter break each year Generous paid time off plans Paid leave for new parents and IU-sponsored volunteer events Employee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification Career Level:
Intermediate FLSA:
Nonexempt Job Function:
Student Services Job Family:
Student Services Generalist Click here to learn more about Indiana University's Job Framework. Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. Campus Safety and Security The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
