Job Description:

HCC is seeking a customer service-oriented individual to provide support in the College's Test Center. Duties include, but are not limited to, daily preparation of Testing Center front desk; checking in examinees; administering and proctoring computerized and paper tests; maintaining test security; answering email, phone and in-person inquiries; data entry and information retrieval from student information system; maintaining files and records; helping in troubleshooting computer-based testing; assisting in scheduling testing with accommodations; and providing support during peak enrollment periods. The Testing Assistant may not be a student at any institution that offers

ACCUPLACER

tests, including Harford Community College, as it creates a conflict of interest and prevents completion of some job duties. Applicants selected for interview are required to take a brief test of Microsoft Office programs and Internet proficiency. As a condition of employment, this position requires participation in a Maryland State Retirement System plan.

Required Education:

High school diploma or GED equivalent.

Required Experience:

A minimum of one year of experience providing customer service and support to individuals with varying levels of ability, understanding, and service needs is required.

Required Knowledge, Skills & Abilities:

• Proficiency in Microsoft Office Suite (Word, Outlook, Teams, and Excel).
• Strong time management and organizational skills.
• Excellent attention to detail.
• Ability to thrive in a fast-paced, customer-focused environment.
• Ability to work independently and collaborate effectively across diverse teams.
• Strong interpersonal skills with a positive, professional, and customer-focused approach.