Serve as the first point of contact for students, parents, and visitors both in person and over the phone.
Provide exceptional customer service while creating a welcoming environment for students and visitors.
Direct students to appropriate departments or campus resources as needed.
Maintain a strong understanding of financial aid processes, including FAFSA.
Advise current and prospective students and their families on financial aid and student account matters.
Process student payments received in person and through the mail.
Provide accurate information regarding university policies, procedures, and services.
Address student concerns, complaints, or account issues and provide timely and effective resolutions.
Escalate complex issues to the appropriate department or supervisor when necessary.
Maintain clear, professional communication with students, faculty, and staff.
Ensure accurate documentation and recordkeeping of student interactions, requests, and outcomes.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas. Shift 8:00 AM - 5:00 PM Monday - Friday with some extended hours during peak volume times Shift 40 hours/week. Monday thru Friday Minimum Qualifications A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary Preferred Qualifications Strong verbal and written communication skills Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Proficiency with office software and student information management systems Strong attention to detail and problem-solving skills Excellent customer service and interpersonal skills Anticipated Hiring Range $17.05 - $23.37 per hour

Grade:

GGS-007

University Title:

STUDENT SUPPORT SPECIALIST II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Application Materials

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the

UMSL Careers:

https://www.umsl.edu/services/hrs/careers/index.html

Limit document name to 50 characters.

Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu. Sponsorship Information Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. 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