Process Pathway Adjustment/Justification forms by ensuring completeness, verifying attachments, scanning and uploading into Adobe Sign and/or Etrieve, and routing for approval.
Maintain inventory of student support and enrollment materials and coordinate print shop orders as needed.
Provide individualized support to students and families regarding enrollment, registration, documentation requirements, and college procedures, including assistance for homeschool students with transcripts and registration processes.
Assist students with Element 451 applications, institutional account access, and system navigation during onboarding and orientation.
Support student advising, registration, and enrollment activities as needed, particularly for homeschool and private school students.
Assist with outreach activities, campus events, recruitment efforts, and CCP initiatives as assigned.
Perform general administrative duties as assigned
Provide administrative, enrollment, and student support services for the Patriot Hub and related student support areas.
Support students and families through enrollment, registration, and onboarding processes.
Maintain accurate student records and process required documentation in accordance with CCP state board procedures.
Assist with outreach and engagement activities that support student success and enrollment efforts.
Ensure timely communication and responsive customer service to students, families, faculty, staff, and community partners.

Secondary Responsibilities In a secondary capacity, this position serves as a front-line resource for prospective and current students, families, and community members by providing welcoming and responsive customer service. Responsibilities include assisting visitors and callers with general information about college programs and services, directing inquiries to appropriate departments, supporting appointment check-in processes, and assisting students with institutional applications. The role also supports daily administrative operations through data entry, filing, distribution of informational materials, and maintaining an organized reception area to ensure a positive and professional experience for all visitors. Skills and Abilities

Highly organized with strong attention to detail
Ability to interpret and apply policies and procedures accurately
Strong interpersonal and customer service skills
Effective verbal and written communication skills
Ability to manage multiple tasks and prioritize responsibilities
Proficiency with office technology and student information systems
Ability to work independently and collaboratively with students, families, faculty, and staff Minimum Qualifications
Associate degree, required Preferred Qualifications
Experience in education, student services, admissions, advising, administrative support, or customer service preferred
Experience with Adobe Sign, Etrieve, or similar document management systems preferred Posting Detail Information Open Date 08/18/2026 Close Date Open Until Filled Yes Additional Information Isothermal Community College provides educational and employment opportunities without regard to race, color, sex, religion, national origin, age, veteran status, or disability.

Isothermal Community College is an Equal Opportunity Employer Institution. If accommodation or assistance is needed in completing this application, please contact Human Resources at jobs@isothermal.edu or via phone at (828) 395-4200. Supplemental Questions Required fields are indicated with an asterisk (

Applicant Documents Required Documents Resume Transcripts above the High School Level Optional Documents Cover Letter Rutherford Campus 286 ICC Loop Road P.O. Box 804 Spindale, NC 28160 (828) 286-3636

TTY:

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