Advertising Requisition Form Posting Number:

PA700604P

Classification Title:

\tStudent Wages\n

Classification Code:

\t0701\n

Working Title:

\tStudent Employee - Gateway Student Services Assistant\n

Position Type:

\tStudent\nContract Length (Full-Time Faculty Only):\tNot Applicable\n

Hiring Range:

\t$13.30\n

Full-Time/Part-Time:

\tPart-Time\n

Position Status:

\tTemp\n

Department:

\tEnrollment\n

Posting Date:

Minimum Qualifications/Requirements:

Student employee must:\n

Demonstrate:

\ncommitment to providing professional, courteous, and student-centered customer service.\nstrong attention to detail, including the ability to maintain accurate records and connect students with appropriate campus resources.\nproficiency with Microsoft Office applications (Word, Excel, Outlook, and Teams) and the ability to learn and effectively use institutional software systems.

Possess ability to:

\nmaintain confidentiality and appropriately handle sensitive information in compliance with FERPA and institutional policies.\nwork both independently and collaboratively while exercising sound judgment and initiative.\nmaintain a reliable work schedule, including occasional evenings or special events, as needed.\n

Possess:

\noutstanding interpersonal, verbal, and written communication skills with the ability to effectively interact with diverse populations.\nStrong organizational, problem-solving, and time management skills with the ability to prioritize multiple responsibilities, maintain accuracy, and work effectively in a fast-paced environment.

Preferred Qualifications:

Customer service, reception, call center, or office experience.\nExperience using student information systems, customer relationship management (CRM) software, or document management systems.\nFamiliarity with college policies, procedures, and student support services.

Summary of Duties:

Student employment provides students with the opportunity to gain valuable work experience while supporting campus programs and services In this position, the student will Serve as a primary point of contact for students, providing timely, accurate, and student-centered support through in-person, telephone, live chat, email, and outreach communications.\nCreate a welcoming and inclusive environment by assisting students in the Gateway lobby, responding to inquiries, providing information, and connecting students with appropriate campus resources and services.\nUtilize institutional systems, knowledge resources, and communication tools to research and resolve student questions, document interactions, and maintain accurate records while ensuring compliance with FERPA and confidentiality requirements.\nSupport daily operations by utilizing student information systems, customer relationship management tools, document management systems, and Microsoft applications to deliver efficient, responsive, and high-quality service that promotes student success and engagement.\nEnsure compliance with FERPA and maintain the confidentiality of student information

Location:

\tNewark\n

Work Hours:

Varies based upon departmental needs and student's availability

Closing Date:

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