ESSENTIAL

Duties and Responsibilities:

General office support: perform general office duties such as copying; answering phone calls; making campus deliveries; updating office bulletin boards and lobby area displays; data entry; filing; inventorying and ordering supplies, documents and brochures; making basic flyers, posters, or digital promotional materials; use standard office equipment such as multi-line phone and copier. Assist students or visitors in various student service areas: staff CAP Services front desk; greet students and visitors; schedule student appointments with academic advisors and for placement; answer basic questions and explain available resources.

Event and Workshop Support :

Provide assistance with CAP Services events and special projects, including on-site support for programs such as JobFest, Bobcat Advising and Registration, and other outreach activities. Provide feedback on programs and services: engage with office resources, services, and programs (e.g., career exploration tools, orientation materials) and provide student-centered feedback. Discuss new ideas with staff as needed.

Technology:

Use Microsoft Office programs (Outlook, Word, Excel, PowerPoint) with basic proficiency. Training will be provided on Banner (student database), SARS scheduling system, Canva, and COCC website tools as needed to complete job duties.

Provide Placement Support:

Act as a test proctor for students taking in-person math or writing placement assessments. Training will be provided. Additional projects and duties as assigned .

Department Specific Knowledge, Skills, and Abilities Knowledge, Skills, and Abilities:

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies. Ability to communicate effectively with students, staff, and faculty from diverse backgrounds. Ability to manage conflicts within and/or between groups and to work in a team environment. Ability to be accurate and detail oriented. Ability to remain flexible and do different tasks on a daily basis. Ability to provide consistent and dependable customer service. Ability to develop strong working relationships with people from different cultural backgrounds and other aspects of human diversity. Ability to use software programs and database systems which include Microsoft Office Suite, email, website editing, basic desktop publishing, and modern office equipment. Ability to follow FERPA guidelines and protocols to maintain student privacy. Ability to manage time, prioritize and organize tasks and projects, and perform work without constant supervision and within a team environment. Ergonomic Requirements Regular office hours are established between 8 am - 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities. Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.

Minimum Requirements Minimum Requirements:

Awarded and accepted Federal Work-Study for 2026-27. Meeting Satisfactory Academic Progress for financial aid. High School diploma or GED Strong customer service skills Use of standard office equipment and programs (Microsoft Office, Excel, and Outlook). Pass a background check Equivalency Statement The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process. Preferred Qualifications EEO Statement The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. 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