Office Support Specialist - International Student and Scholar Services (Hybrid)

Illinois International - University of Illinois Urbana-Champaign

Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge. Illinois is the place where we embrace difference. We embrace it because we value it. Illinois is especially interested in candidates who can contribute, through their research, teaching, and/or service, to the diversity and excellence of the Illinois community.

The University of Illinois Urbana-Champaign's Vision 2030 Global Strategy is comprised of five key strategies that will support the university in realizing its vision to be the pre-eminent public research university with a global impact. Illinois International will directly support several activities and initiatives related to the global strategy in the coming years. Learn more about Vision 2030 Global Strategy.

International Student and Scholar Services at the University of Illinois Urbana-Champaign has an opening for an Office Support Specialist.

International Student and Scholar Services is committed to providing culturally sensitive services of the highest quality. We strive to create an environment that is conducive to a successful educational, personal, and professional experience. We serve our international population and campus units through advising, immigration services, programming, advocacy, and outreach. It is our pleasure to serve our 15,000 international students and scholars at the University. Learn more about International Student and Scholar Services. Learn more about Illinois International.

Primary Position Function/Summary:

Provide specialized administrative support under direction of International Student and Scholar Services providing front desk customer service, serving students, faculty, staff, scholars, and departments.

Statement of Duties & Responsibilities:

Welcomes international visitors, students, and staff acting and responding independently based on knowledge of unit activities as appropriate. Maintains and compiles statistics on points of contact for ISSS office leadership. Maintain front desk and lobby area including opening& closing the office. Screen incoming inquiries (phone, in person, and email) by student, scholars, faculty, staff, and visitors with inquiries about student or scholar immigration status, university policies, applications for immigration forms, and general resources to determine appropriate protocol, schedules appointments and redirects as needed for international student and/or scholar advisors within established time frames.

Distributes incoming electronic requests to advisors within Sunapsis system. Create and review office-generated forms, such as work authorization letters of eligibility and payroll tax letters, handouts. Scan miscellaneous correspondence, including withdrawal/ cancellation forms to appropriate departments.

Prepare packets for departmental contacts and international faculty, staff, and scholars. Monitor inventory of packets. Maintain office files, including electronic and paper files for students, faculty, staff, scholars, and/or visitors; ensure reception of correct immigration documents. Prepare information/welcome folders for IIP visitors and guests. Prepare documents such as labels, lists, forms, or various certifications.

Review, sort, and distribute incoming mail for International Student and Scholar Services. Prepare outgoing mail for special handling. (FedEx, UPS, USPS)

Provide iSTART access and instructions for students, scholars, and new departmental contacts.

Required Qualifications:

Per SUCSS Class Specification

High school diploma or equivalent.

Any one or combination totaling two (2) years (24 months) from the categories below:

College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:

30 semester hours equals one (1) year (12 months)

Associate's Degree (60 semester hours) equals eighteen months (18 months)

90 semester hours equals two (2) years (24 months)

Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

Work experience performing office/clerical activities, including the use of computer systems.

One (1) year (12 months) of work experience comparable to the second level of this series.

Preferred:

(Successful candidates will have):

2 years' experience in an international office.

Knowledge, Skills and Abilities (KSAs):

Extensive knowledge of federal immigration rules, regulations, policies, and procedures, as well as academic rules and regulations; ability to communicate, interpret, and them.

Extensive knowledge of responsibilities and duties of advising staff.

Computer and word processing knowledge and skills (Microsoft Office Suite, Sunapsis, Banner).

Ability to work closely and respectfully with coworkers, students, faculty, and staff.

Ability to retain confidential information.

Must always show a high level of professionalism in written and verbal communication.

Ability to tolerate stress and work under pressure while maintaining a level of efficiency required by the office.

Meticulous attention to detail.

Ability to task shift from one task to another with minimum errors.

Ability to communicate effectively with students, scholars, and faculty from many countries, some of whom English is a second language.

Physical Demands, Work Conditions, and Travel Requirements

Work Environment--- Work is performed within the office setting, or as required.

CAMPUS AND COMMUNITY

The University of Illinois Urbana-Champaign is a comprehensive and major public land-grant university (Doctoral/Research University-Extensive) that is ranked among the best in the world. Chartered in 1867, it provides undergraduate and graduate education in more than 150 fields of study, conducts theoretical and applied research, and provides public service to the state and the nation. It employs about 3,000 faculty members who serve over 33,000 undergraduates and 17,000 graduate and professional students. More information about the campus is available at www.illinois. The university is located in the twin cities of Champaign and Urbana (total population 226,000) in east-central Illinois, and is situated about 140 miles south of Chicago, 125 miles west of Indianapolis, and 170 northeast of St. Louis. The University and its surrounding communities offer a cultural and recreational environment ideally suited to the work of a major research institution. For more information about the community, visit: Living in Champaign-Urbana, Visit Champaign County, or Champaign County Chamber of Commerce.