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Jackson State Community College

Student Services Specialist I - Southeast Campus (Part Time Regular)

Pay: $23,810–$28,571/yr
Posted: 2 days ago
Location: Nashville, TN (Onsite)
Last Updated: 8 hours ago
Hours: Part-Time
Expires: 10/16/2026

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What they do

A Student Support Administrator is responsible for operations within a student support facility, ensuring all facility staff and students' needs are met.

$83,748 / year median in Tennessee

+9% projected growth

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Job Description

Title:
Student Services Specialist I - Southeast Campus (Part - Time Regular)
POSITION SUMMARY
This front desk position will be the first point of contact for new, continuing and prospective students. It is responsible for assessing student questions and determining the appropriate actions to take, as well as providing the information needed to enroll and be successful at Nashville State.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Provides general information regarding admissions, financial aid, career services, and student records to prospective students, faculty, staff, and the general public. Provides student-centered services via various platforms while maintaining a professional and congenial demeanor. Processes student requests for enrollment services. Assists students with using computer kiosks for admissions and financial aid services. Schedules appointments, coordinates access and distributes documents to other departments across campus. Helps facilitate the resolution of student issues. Captures, reports and evaluates feedback for services provided in each student interaction. Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students.
REQUIRED QUALIFICATIONS
High school diploma Minimum two years' customer service experience Proficiency in basic computer software Excellent oral communication skills
PREFERRED QUALIFICATIONS
Associate's degree or higher Two years' experience working in higher education Multilingual, preferably in Spanish and/or Arabic Experience with Banner General knowledge of student services policies and procedures
KNOWLEDGE, SKILLS AND ABILITIES
Intermediate to advanced computer skills. Aptitude for analyzing student questions and requests. Strong interpersonal and communication skills. The ability to work effectively with a wide range of constituencies in a varied community. Ability to work occasional weekends and evenings.
Open Until Filled:
Yes Rate of Pay:
$23,809.50 - $28,571.40 depending on experience Special Instructions to
Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.