G26/27 REGISTRATION SERVICES TECHNICIAN

(SRLS) Arlington Public Schools - VA - 4.2 Arlington, VA Job Details Full-time 1 hour ago Qualifications School experience Foreign language proficiency Phone reception Word processing Enterprise software Spreadsheets Writing skills Greeting customers Employee relationship building Public school experience Driver's License Driving Desktop applications Typing Educational compliance and regulation understanding Productivity software Stakeholder relationship building Full Job Description Human Resources announces an opening for 1.0 Registration Services Technician This a full-time, 12-month (260-days), Grade G-11 position.

RESPONSIBILITIES

ESSENTIAL

FUNCTIONS OF THE CLASS

(the following may not include all duties performed): Provides information to parents/guardians concerning Virginia and APS school admission and placement requirements, policies, processes and procedures. Guides them through registration. Verifies that registration documents, which may not be in English, comply with requirements. Ensures adequacy, completeness and accuracy in forms submitted (such as enrollment eligibility documents, McKinney-Vento and School Entrance Health Forms) and documents generated (such as student records). Provides English-Spanish interpreter/translator services. Helps coordinate translation and interpretation services in other foreign languages. Registers students; generates, opens, organizes and manages new/returning student records. Trains school-based registration staff in central registration processes. Provides daily 'help desk' type support to them and users of student records. Performs administrative assistance of a general office nature such as maintains time attendance records, processes leave requests, maintains leave records, and verifies leave data with payroll; generates routine memos and letters from general instructions; maintains clerical records and prepares reports from such records; greets callers and visitors, ascertaining and responding to their needs appropriately by providing information, referring them to others, etc.; determines files required by policy/procedure, good office order or convenience, and ensures that filing, archiving and destruction timetables are followed; initiates or approves orders for office supplies and ensures an adequate inventory; reviews incoming correspondence and materials for items of interest to the supervisor or other staff; develops, or helps develop, presentations, spreadsheets, etc.; and types and proofreads documents (ensuring proper format and business English and effective style and word usage, catching omissions, typographical errors and other problems, etc.) and mails or emails final copy. Communicates and interacts effectively with APS/County staffs, parents/guardians, etc. This includes listening 'actively' to stakeholders to ensure their wants/needs/concerns are heard and, as appropriate, met in a user-friendly way. Uses a computer and (a) modern office suite software for various applications such as, but not limited to, planning/scheduling, communicating (email), word processing, manipulating data (databases and spreadsheets), preparing charts/graphics/presentations and researching (Internet); (b) enterprise systems/software for requisitioning/purchasing/etc.; and (c) specialized systems/software for performing other functions. May drive to school sites when the need arises.

EXPERIENCE

REQUIRED

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Federal requirements governing student enrollment in US public schools sufficient to ensure compliance in the registration process. Knowledge of, and skill in, applying Virginia and APS requirements governing student admission and placement, or ability to rapidly acquire this knowledge/skill set, to ensure compliance in the registration process. Knowledge of generally-accepted principles, methods and techniques of administrative assistance of a general office nature, and knowledge of, or ability to rapidly acquire knowledge of, APS-specific administrative assistance/secretarial/clerical policies, processes and procedures altogether to greet callers and visitors, establish/maintain files, prepare reports, type documents and perform related functions. This includes knowledge of, and skill in, modern, standard business English. Skill in problem solving to select, organize and logically process relevant information (verbal, numerical or abstract) to solve a problem. This includes skill in recognizing subtle aspects of problems, identifying relevant information and making balanced recommendations and decisions. Skill in written communication in English and Spanish to understand written information (including instructions, descriptions and ideas), and to express such information in writing so that others will understand. Skill in oral communication in English and Spanish to understand verbal information (including instructions, descriptions and ideas), and to express such information verbally so that others will understand and agree/comply or take other appropriate action. Interpersonal skills to interact effectively with contacts in a businesslike, customer service-oriented manner by establishing and maintaining effective working relationships and working in harmony with others. Skill in using a computer, modern office suite software (such as MS Office), enterprise software and specialized software. Ability and willingness to work in a 'fluid environment' under pressure of changing priorities, deadlines and peak periods.

QUALIFICATIONS

MINIMUM

EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS

1. A high school diploma, a Certificate of General Educational Development (GED), or an equivalent combination of education, experience and training. 2. Four years of progressively responsible experience in administrative assistance including two years of specialized public school admission and placement assistance that involved a combination of (a) review of US and out-of-country documents pertinent to US public school enrollment compliance, (b) substantive support/coordination of such enrollment functions as testing for placement, (c) student intake that included use of Spanish or interpreters/translators of languages other than English and (d) other manifestations of substantive (not procedural) US public school registration services. An equivalent combination of education, experience and training may be substituted for this requirement; for example, an associate's degree in any field providing a strong foundation for successful performance of the duties and responsibilities in this class specification may be substituted for two years of these four years of experience.

CERTIFICATION

Proof of fluency (oral and written communication) in English and Spanish is required. As assigned, a valid driver's license is required It is the policy of the Arlington School Board, as stated in Policy G-2.30, Employee Relations - Equal Employment Opportunity - that "Employment opportunities shall not be restricted, abridged or otherwise adversely affected on the basis of race, national origin, creed, color, religion, gender, age, economic status, sexual orientation, national origin, marital status, pregnancy status, veteran status, genetic information, gender identity or expression, and/or disability Salary based on 26/27 Pay Plan