Summary/objective Responsible for providing leadership and training system-wide for all elements of student recruitment and the management and training of all Admissions personnel, as well as allocating staff as needed for projects and/or in response to increased inquiry flow within a particular division of the organization. In addition, this position provides training to Education department staff designed to enhance relationships with students, aid in goal setting and holding students accountable, and reducing student attrition. Essential functions Responsible for the hiring, training and management of all Admissions Personnel Daily leadership of Admissions staff and appropriate allocation of staffing resources to service inquiry and applicant flow at locations within the Taylor College organization. Provide appropriate feedback concerning job performance on a daily, weekly and monthly basis. Conduct yearly performance reviews for Admissions personnel. Coordinate system-wide recruitment activities, such as Career Awareness Days, Orientation, and Open Houses Plan and execute a minimum of 2 training sessions per month, separately, for Admissions and Education staff Serve as a point of contact for student issues, and respond to these in a timely fashion, utilizing other departments/resources as necessary. Conduct check-ins with students on a schedule to be developed with the Campus President. Provide a summary of these check-ins on a monthly basis, with analysis of trends and/or recurring items. Provide follow-up contact with students expressing a desire to speak with Taylor College staff as part of the institution's student survey process. Perform additional follow-through with items identified during these meetings that require further attention/action(s). Develop and maintain relationships with agencies/organizations that fund student training, toward the goal of developing long-term partnerships for training opportunities. Competencies Achievement of monthly and annual start plan, with those results derived within the framework of the organization's mission and values. Ensure staff fit into the culture of the campus and share the organizational values. Represent Taylor College in a professional manner when interacting with the public, students, staff and agencies. Report required metrics to the Campus President Operate to the highest standards of ethics and compliance. Keep current with ABHES and ACEN accreditation requirements for student recruitment, advertising and disclosures. Supervisory responsibilities This position has supervisory responsibilities with the admissions specialist. Work environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most duties will be performed in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate. Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus and may require being occasionally exposed to moving mechanical parts. Travel required Up to 10%