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Speer YMCA

Membership Services Director

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What they do

A Campus Director oversees most non-academic goals and events on the campus of a college or university. Manages daily operations on campus. Hires non-academic personnel on campus, oversees activities planning, budgeting, campus preservation, and recruitment and retention.

$101,538 / year median in Florida

+7% projected growth

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Job Description

The Membership Services Director is responsible for overseeing all aspects of membership engagement, retention, and administration at the YMCA. This role focuses on delivering a superior member experience, driving enrollment, fostering community connections, and ensuring efficient operations to meet strategic goals. The position supervises membership staff, implements retention strategies, and promotes the YMCA's mission and programs in the community.
Qualifications:
Bachelor's degree in a related field or equivalent experience. Minimum 3 years of supervisory experience, including recruiting, training, and evaluating staff. Proven track record in customer service and membership retention strategies. Excellent organizational, communication, and interpersonal skills. Proficiency in standard business software; experience with Salesforce preferred. Ability to work flexible hours, including evenings, weekends, and holidays. Certifications in CPR, First Aid, and AED (or willingness to obtain within 30 days of hire).