Intake Specialist

Intake Specialist Wilmington, NC Job Details Full-time 1 day ago Benefits Free parking Profit sharing Wellness program Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance Professional development assistance Opportunities for advancement Life insurance Referral program Retirement plan Qualifications Some college Spanish Customer communication Client onboarding Multitasking Customer service Client inquiry handling English Mid-level Legal firm experience High school diploma or GED Attention to detail Law office Productivity software Communication skills Full Job Description Ward and Smith, P.A. is a growing full-service law firm with multiple offices throughout the Carolinas. We pride ourselves in providing quality service to our clients through a culture of teamwork and collegiality. We are seeking an Intake Specialist to join our Wilmington office. Under the supervision of the Administrative Services Manager, the role of the Intake Specialist is to interact with prospective clients to ensure a quality relationship between the prospective client and the Firm. In this capacity, the Intake Specialist will communicate with prospective clients to gather initial case information, submit requests for conflicts check, work with each practice section to determine if the Firm will open the matter, and work with attorneys and paralegals in all aspects of opening or declining the new matter. The Intake Specialist will provide a high level of personalized and proactive support to the attorneys and paralegals in all aspects of client intake. Applicants should be team-focused, a self-starter, multi-task oriented, have excellent written and oral communication skills, and be able to function well in a fast-paced environment. The Intake Specialist must have exceptional customer service skills. Successful candidates will be proficient with the Microsoft Office Suite. A high school diploma or equivalent is required. Some college courses preferred. Two years' experience in a professional services environment highly preferable. Law firm experience a plus. Bilingual English/Spanish preferred but not required. Ward and Smith, P.A. is an equal opportunity employer and values a workforce with widely varied perspectives and skillsets. Candidates from all backgrounds are encouraged to apply.

Job Type:

Full-time Benefits:

401(k) AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible spending account Free parking Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Parental leave Professional development assistance Profit sharing Referral program Retirement plan Tuition reimbursement Vision insurance Wellness program

Work Location:

In person