Case Manager - William Booth Center The Salvation Army Western

USA - 1.5

Seattle, WA Job Details Full-time $31.64 an hour 12 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 403(b) Life insurance Retirement plan Qualifications Microsoft Word Computer operation CPR Certification Microsoft Excel HIPAA compliance Microsoft Outlook Presentation software Individual crisis management Experience working with trauma survivors Computer literacy Maintaining patient confidentiality Copy machines HIPAA English De-escalation techniques Client database systems Community support in crisis intervention Driver's License First Aid Certification Driving Fax machines Motivational interviewing Desktop applications Mandated reporting laws Faxing Experience working with individuals from underserved communities

Full Job Description Location:

William Booth Center (811 Maynard Ave S, Seattle, WA 98134)

Schedule:

Monday-Friday, 8:00am-4:30pm

Pay:

$31.64/hour

Status:

Regular Full-Time/Non-Exempt

SCOPE OF POSITION

The Case Manager for the Bills Bed/Unified Care Team program will provide trauma-informed care, case management, and general and intensive social services for persons self-identifying as male—often with co-occurring disorders—who are experiencing homelessness, which includes all or part of a comprehensive housing readiness assessment (HRA), individualized service plans (ISP), and service-intensive case management intended to assist the individual towards self-sufficiency. The UCT program engages clients using strength-based, client-centered methodologies to establish an alliance to assure that the client is respected, motivated, and supported to reach goals identified by the client and the case manager.

DUTIES & RESPONSIBILITIES

This job description should not be interpreted as all-inclusive. It is intended to identify the essential responsibilities and requirements of this position. You may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Provide comprehensive case management that includes screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; and connecting clients to health, mental health, employment, housing, and other community resources. Provide case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence in a goal-directed, task-centered, and time-limited manner. Provide information regarding services and provide transportation as needed to people seeking services. Continually monitor and evaluate each client's progression through their case management plan and develop corrected action revisions to the plan as needed. Asist clients with applications for Social Security or any state assistance. Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices. Participate in training as assigned and coordinate in-house training for staff. Develop and maintain team effort by modeling appropriate team behavior and utilizing opportunities to promote team building. Serve as a mentor to fellow staff members, including the Case Manager's Assistants (CMA). Consult on client cases as needed, provide support for complex cases, and report pertinent information to the Program Manager. Participate in staff and case management meetings by providing case summaries and client status information. Adhere to strict boundaries and professional ethics in the care of others. Monitor adherence to program rights, responsibilities, and policies. Co-facilitate monthly house meetings with the Program Manager and the other case managers. Cover shifts if necessary with the Program Manager Assist with scheduling and performing the periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements. Assist the Program Manager in the tracking and assigning of clients to case managers. Assist the Program Manager with the development of case management standards, guidelines, and paperwork to assure high-quality care management to program participants. Assist with developing an after-care Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self-sufficiency. Successfully exit clients from the program using progressive engagement strategies. Maintain weekly contact with caseload for the first thirty dates of program participation. Keep accurate and timely case management and staffing notes, as well as organized and confidential records. Input client case records in WellSky, HMIS, or other database systems. Ensure that case records, social services systems (WellSky and HMIS) and other required forms and reports are maintained in the prescribed format.

Complete the following training:

The Salvation Army driving training, The Salvation Army's Protecting the Mission training, HIPPA Compliance training, Clarity (HMIS) and WellSky database training.

EDUCATION & EXPERIENCE

Bachelor's degree in social work or human services. Three plus years of experience in case management, housing navigation, or similar experience will also be considered. Experience in three or more of the following fields: human services, veterans' services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness that may have co-morbidities. Experience working with persons experiencing homelessness in shelter/residential programs.

REQUIRED SKILLS & ABILITIES

Broad and up-to-date knowledge of community-based resources (e.g. low-income/supportive housing; employment placement services; Social Security/medical benefits; access to medical, mental health & dental services, etc.) for both civilian and veteran populations. Ability to create and maintain strong relationships with community-based organizations that serve persons experiencing homelessness. Ability to engage with diverse populations in a respectful and culturally responsive manner by demonstrating a commitment to the values of equity and inclusion and expressions of personal identity. Working knowledge of de-escalation techniques in conjunction with trauma-informed care practices. Training in motivational interviewing techniques for exploring readiness to change. Understanding and willingness to fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults. Strong use of the English language in verbal and written communication (Spelling - 90%, Grammar - 85%), Ability to work in a fast-paced environment and maintain poise under pressure. Strong commitment to HIPAA practices around keeping client information confidential. Possession of a valid driver's license and ability to pass The Salvation Army's driver requirements. Ability to complete the Bloodborne Pathogen training and possession of current CPR/first aid/Narcan/Naloxone certification (or ability to obtain them within the first ninety days of employment). Knowledge of the Homeless Management Information System (HMIS) and WellSky database Bilingual is a plus.

SOFTWARE-RELATED SKILLS

Knowledge of Microsoft Outlook, Word, and Excel, required. Knowledge of Microsoft PowerPoint, helpful. Working knowledge of integrated database applications, such as HMIS. Ability to use new software programs with basic training. Ability to use copier/scanner/fax machine, required.

PHYSICAL REQUIREMENTS

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull objects, such as files, file cabinet drawers, and reach overhead. Ability to operate a telephone. Ability to operate a desktop or laptop computer. Ability to lift up to 45lbs. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law. The Salvation Army , an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. "The Salvation Army will comply with all governmental orders and any contractual obligations relative to

COVID-19

safety measures, including mandatory vaccination of staff if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds." Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then the processes described in this summary should be followed. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type:

Full-time Pay:

$31.64 per hour

Benefits:

403(b) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply Ability to

Relocate:

Seattle, WA 98134: Relocate before starting work (Required)

Work Location:

In person