Under the general supervision of the Shelter Services Operations Manager, all Shelter Resident Specialists (also known as Program Aides) regardless of status (Temporary to Regular; On Call to Full Time) coordinate the orderly operation of Shelter Services Sites and facilitate the delivery of quality services to clients. This position also works with vendors and community support services to support the Agency's Shelter Services program needs and the needs of our clients. Shelter Services Program has three Shelter Sites- South San Francisco San Mateo Redwood City South San Francisco house is a 90-bed congregate shelter for homeless adults. San Mateo house is a 70+ Room non-congregate Hotel Shelter Program. Red wood city house is a 45+room non-congregate Hotel Shelter Program. Our clients in our programs include individuals experiencing various forms of crisis, including some of whom have substance abuse problems and/or mental illness. We seek to provide the assistance clients need to regain their self-sufficiency. Shelter Resident Specialists (also known as Program Aides) are responsible for assuring delivery of excellent services, the security and safety of clients as well as safe environments including our properties, facilities and building during each assigned shift. Each Shelter Resident Specialist/Program Aide will follow a specified set of protocols to ensure all assigned tasks are completed throughout each shift. All Shelter Services employees regardless of role must have flexible schedules to support the 24/7 operations of the program- this includes Early Morning, Day, Afternoon, Evening, Swing and Grave Shifts.

Day shift:

7:00 am-3:30 pm Swing shift: 3:30 pm- 12:00 am Graveyard shift: 11:30 pm- 7:00 am All Program Aides work in teams of two or more depending on shift and need.

EDUCATION

AA in Non-Profit Administration, Human Services or related field Minimum Education is GED or High School Diploma

EXPERIENCE

1-2 years of experience in the following: Working in a congregate or non-congregate residential facility - Shelter Experience. Familiarity and experience working with dual-diagnosed individuals; mental health and or substance abuse issues. Knowledge, Experience and Commitment to housing and homeless issues is essential. Knowing how to navigate and support individuals in crisis or experiencing homelessness.

PREFERRED

CERTIFICATIONS, LICENSES and

SPECIAL SKILLS

Experience with Clarity Database or other client tracking databases.

GENERAL REQUIREMENT

Ability to work flexible schedules is essential. Excellent communication skills both verbal and written required. Ability to follow directions independently and apply what is learned. Ability to establish and maintain successful and effective interpersonal relationships with all agency constituents. Must be able to work independently and collaboratively within teams. Excellent Computer Proficiency with Microsoft Office Suite including data entry and information management systems. Ability to quickly learn various computer programs and databases. Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating high level of integrity, transparency and compassion in all work. Ability to meet deadlines and complete all work in a timely manner. Excellent data entry skills; strong organizational and time management skills; strong and effective multitasking skills. Accuracy and attention to detail is important as well as flexibility to meet the evolving needs of the department in a fast-paced work environment. Strong ability to maintain confidentiality and maintain excellent professional boundaries with constituents. Ability and desire to work with various constituents of diverse backgrounds. Demonstrated ability to exercise appropriate judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain appropriate composure and professionalism when faced with escalated situations. Positive and resilient attitude with ability to maintain grace under pressure, excel and contribute to a collegial and friendly working environment. Have a sense of humor and a collaborative spirit. Demonstrated solutions-based approach to problem solving in an effective, efficient and timely manner. Ability to be creative and show initiative. Self-starter. Ability to de-escalate issues. Ability to follow Agency Policies and organize required activities according to Samaritan House policies, procedures and best practices which include any related federal, state, or local agency requirement. Clean driving record- ability to get to and from job sites within the Agency as assigned.

Pay:

$25.00 per hour

Work Location:

In person