Front Desk Staff:

Tutoring Services

• Federal Work Study Glendale Community College
• 4.

4 Glendale, AZ Job Details Part-time $15.50 an hour 22 hours ago Qualifications Customer communication Confidential information handling Full Job Description Hourly Rate $15.50 per hour Not Eligible for Benefits This is a part-time, temporary position not eligible for benefits. Work Schedule Will be scheduled for up to 19.5 hours per week based on class schedule, regular availability, and campus needs within the following business hours:

Academic Year:

Monday

• Friday, 8am
• 5pm Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Job Summary Serves as the first point of contact for visitors in Tutoring Services. Employees are responsible for assisting students, staff, faculty, and community members and providing general clerical assistance. This includes, but is not limited to, answering emails and telephone, logging students in and out of TracCloud, monitoring the online tutoring platform, and directing customer traffic. Additional Information In order to qualify for a Federal Work-Study (FWS) job, a FAFSA (Free Application for Federal Student Aid) must be on file for the current award year and have eligible financial needs based on the college requirements. Please contact the Office of Financial Aid for more information prior to applying to a Federal Work-Study job. FWS is a need-based, federally funded program. FWS requires the completion of a Free Application for Federal Student Aid (FAFSA), and confirmation of federal work-study eligibility as determined by the financial aid office. FWS does not directly pay for tuition, and funds are only available to eligible students attending a minimum of six (6) degree applicable hours in a federal student aid eligible program. The FWS award amount is based on your FAFSA results and college funding availability, which will determine the number of hours available to work while supporting the students academic goals. For more detailed information, please go to the MCCCD Federal Work-Study Website Essential Functions 30%

• Provides customer service at the front desk; welcomes and greets all visitors; offers a warm handoff for support service/staff; assists students and the general public by answering questions, providing schedule information, and directions to other areas on campus 20%
• Log all student visits (e.g., drop-in tutoring, studying, appointment, computer lab, etc.) in-person or online using TracCloud; monitor the online tutoring platform (i.e., Discord) to triage students, assign to appropriate tutors; regularly monitor the space to ensure students are logged in and out accurately 20%
• Performs reception duties; receives and refers calls and emails; takes and relays messages; helps maintain the cleanliness of the center; adheres to

FERPA 20

%

• Monitor the space and enforce appropriate usage (e.g., no full meals, no open lid drinks, etc.) and escalate any issues to the supervisor/director; adheres to applicable policies and procedures 10%
• Performs other duties as assigned including participation in projects that support departmental/college initiatives and goals.

Minimum Qualifications High School Diploma or GED preferred Experience providing effective and courteous customer service Effective written and verbal communication skills Must maintain highly confidential materials and information Ability to maintain accurate records Desired Qualifications Experience performing basic clerical duties such as typing, filling, and answering phones Basic knowledge of Google Meet, Google Drive (Sheets, Docs, Slides, Forms, Calendar), and TracCoud How to Apply Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at MCCCD is an Equal Opportunity Employer. Posting Close Date Open until filled EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.