Employment Services Adviser / Gratiot County

TITLE OF POSITION

Employment Services Adviser (ESA) / Gratiot County

MINIMUM QUALIFICATIONS

Associate's Degree required Able to work with diverse populations Proven record of excellent customer service Able to project a positive public image Demonstrate good communication and organizational skills Proficiency in public speaking Experience with Office/TEAMS, Edmentum, ZOOM, DocuSign, Internet, Email Team player

PREFERRED QUALIFICATIONS

Previous successful experience working with Michigan Works! Programs Knowledge of Great Lakes Bay Region and specifically Gratiot County Knowledge of Wagner Peyser, Workforce Investment Act (WIOA), and Trade programs

DIRECTLY RESPONSIBLE TO

Senior Program Manager

DUTIES AND RESPONSIBILITIES

Answer telephones and provide job seeker assistance to walk in customers Recruit participants for enrollment into WIOA and Trade Act programs Recognize barriers and make referrals to Career Coaches or outside agencies Perform general office duties: operate fax and copy machine, filing, document composition, sort and distribute mail Perform month end duties: data collection, client activity reports, EEO and Complaint reports Assist participants with using computers for job searching Collect office supply orders and make sure supplies are fully stocked Facilitate Reemployment Services Workshops Facilitate Job Seeker Workshops Administer Testing Provide follow-up services for Reemployment Services participants Ability to help job seekers with resumes and cover letters, including proofreading - Maintain professional image Proficient with the use of computers, software (Word, PowerPoint and Excel), ZOOM, DocuSign Have knowledge of local community service agencies and resources in the Great Lakes Bay Region and specifically Gratiot County Have knowledge of agencies/services provided at Michigan Works! Participate and contribute to committee work/ teamwork, willing to learn and use Goal4It Coaching processes and strategies. Implement Goal4It when working with participants Other duties as assigned

Compensation:

Per contract