Job Description Help for Job Description. Opens a new window. General Purpose of Job The Energy Solutions Supervisor is responsible for leading the daily operations and performance of the Energy Solutions team and supervising employees responsible for delivering member-focused energy programs and solutions. Reporting to the Energy Solutions Manager, this position provides leadership, technical guidance, and operational oversight to ensure the effective, consistent and timely delivery of the cooperative's energy solutions programs. Responsibilities include supervising and supporting solar and distributed energy resource interconnections, energy efficiency programs, high energy usage investigations, residential and commercial energy audits, member and community engagement activities, energy education initiatives, departmental reporting, and other value-added energy solutions. The Energy Solutions Supervisor serves as a technical resource for employees and members, monitors program and team performance, maintains accurate operational records, and collaborates with departments across the cooperative to resolve member concerns and improve service delivery. This position supports the Energy Solutions Manager in implementing departmental objectives, evaluating processes, and advancing programs that enhance member satisfaction, strengthen member relationships, and promote the safe, efficient, and beneficial use of electricity. Core Competencies •

Safety :

Promotes safety awareness within their team, monitors compliance with safety protocols, and addresses safety concerns promptly. •

Member Commitment :

Engages with members to understand their needs, addresses their concerns, and ensures a high standard of service. •

Honesty & Integrity :

Maintains transparency and ethical behavior in all team activities, addressing any integrity issues promptly. •

Work Ethic :

Promotes a strong work ethic within their team, setting expectations for dedication and reliability. •

Inclusive Culture :

Ensures that their team embraces diversity and inclusivity, addressing any issues of inclusivity promptly. •

Accountability :

Holds team members accountable for their tasks and responsibilities, providing guidance and support to meet expectations. •

Teamwork :

Promotes teamwork within their team, encouraging collaboration and supporting team efforts. Job Specific Competencies •

Decision-Making & Judgment :

Demonstrates sound judgment, applies reasoning skills, and exercises discretion in making independent decisions aligned with departmental responsibilities. •

Confidentiality & Stress Management:

Exhibits the ability to maintain confidential information, manage multiple priorities, and perform effectively under pressure in a dynamic and changing work environment. •

Leadership & Team Development :

Demonstrates leadership by managing, mentoring, and developing staff; applies performance management strategies to enhance team effectiveness and accountability. •

Energy Solutions & Regulatory Knowledge :

Demonstrates knowledge of Energy Solutions operations, Solar Interconnection Agreements, and Net Metering Tariffs; applies understanding to ensure compliance and operational efficiency. •

Communication & Customer Relations :

Communicates effectively in verbal and written formats; prepares accurate business correspondence, reports, and presentations; exhibits excellent interpersonal skills to interact effectively with managers, employees, contractors, vendors, government agencies, and the public. •

Planning, Organization & Detail Orientation :

Exhibits strong planning and organizational skills, attention to detail, and the ability to complete assignments, meet deadlines, and manage multiple tasks independently and collaboratively. Supervisory, Management, and Leadership Competencies •

Board Focus :

Understands and communicates organizational priorities set by the Board and senior leadership to their teams. •

Vision & Strategic Orientation :

Translates organizational strategies into actionable plans for their team. •

Lead Change & Manage Risk :

Manages team-level changes, ensuring effective adoption while addressing operational risks. •

Member Focus :

Implements member-focused processes to meet and exceed service expectations. •

Results Driven :

Sets performance goals for their team and ensures successful execution of tasks and projects. •

Analytical Thinking & Decision Making :

Evaluates team-level data and operational performance to make sound decisions. •

Innovation :

Encourages team members to explore new approaches to improve efficiency and outcomes. •

Interpersonal Communications :

Facilitates clear and open communication within the team and with other departments. •

Influence Others :

Motivates team members to adopt new processes and work toward shared goals. •

Relationship & Team Building :

Builds a cohesive and high-performing team through trust, respect, and collaboration. Essential Duties and Responsibilities This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative. Supervisory This position has responsibility for the direction, coordination and evaluation of employees assigned. This person is expected to perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training; planning, assigning and directing work; appraising performance, rewarding and disciplining.

Leadership and Team Management :

• Supervise and mentor the Energy Solutions team, providing guidance, support, and performance feedback. • Foster a positive work environment, encouraging professional growth, and development of team members. • Ensure new Energy Solutions team members meet established department training objectives. • Lead recruitment efforts, including candidate selection, and onboarding of new team members with guidance from the Energy Solutions Manager. • Supervise daily operations for the Energy Solutions team including service order assignment and creation for the Field Services department. Field Services department reporting and tracking : • Monitor and track key performance indicators (KPIs) and analyze data to measure success and drive continuous improvement. • Provide reports related to the Field Services department's performance and operations to the Field Services Manager as requested. • Ensure Field Services department records are maintained accurately and in accordance with established department policies. • Prepare correspondence for the Manager and designated department management personnel, as directed. • Perform other duties as assigned; including assisting other areas as needed.

Engagement and Education :

• Collaborate with Corporate Communications, Growth & SmartGrid, and Member Services to develop member engagement strategies and educational materials to promote energy efficiency and renewable energy adoption. • Serve as a subject matter expert and provide technical support to team members, answering inquiries and addressing concerns. • Make suggestions for updating printed and online Field Services department materials