Technical Support Technician - Industrial Plastics Cooling Systems - Base Salary to 70k/year - East Dundee, IL

Technical Support Technician

• Industrial Plastics Cooling Systems
• Base Salary to 70k/year
• East Dundee, IL East Dundee, IL Job Details $60,000
• $70,000 a year 6 days ago Qualifications Human-machine interface (HMI) systems Schematics Phone communication Technical documentation HVAC/R Mid-level Industrial equipment troubleshooting Programmable logic controllers Electrical systems Customer support ticket management Refrigeration Electrical diagnostics Electrical troubleshooting Remote technical support Industrial maintenance Escalation handling Mechanical troubleshooting Client interaction via phone calls Full Job Description Technical Support Technician•Industrial Plastics Cooling Systems•Base Salary to 70k/year•East Dundee, IL Our client is an industry leading manufacturer of temperature control systems to help cool finished goods in the plastics and rubber industry.

Serving a wide range of industries from automotive to packaging products, this company covers all needs when it comes to cooling systems for injection molded, blow molded, and extruded products. They are seeking a hands-on Technical Support Technician with experience in PLC-controlled equipment, refrigeration systems, chillers, and mechanical/electrical troubleshooting who is interested in moving into a stable, office-based technical support role. This position supports industrial process cooling equipment from an internal technical support environment. The Technical Support Technician will advise customers and field technicians using your real-world troubleshooting experience; without constant travel, site work, or being on-call in the field.

Responsibilities:

Serve as the first technical point of contact for customers and field technicians supporting industrial chillers and refrigeration systems Troubleshoot issues involving: industrial refrigeration and chillers, PLC-based controls and HMIs, mechanical, electrical, and control components Use schematics, wiring diagrams, and control logic to diagnose equipment issues Perform remote diagnostics and guide customers or technicians through corrective actions Determine when escalation is required and provide complete technical documentation to advanced support or engineering teams Open and manage technical support cases Accurately document troubleshooting steps, findings, and resolutions Track issues through resolution and ensure proper handoff when escalation is required Work closely with senior technical support, engineering, and field service teams Participate in ongoing product and technical training Provide feedback on common equipment issues and documentation needs

Qualifications:

Hands-on experience with industrial equipment (field service, maintenance, commissioning, or startup) Strong working knowledge of: industrial refrigeration systems and chillers, electrical troubleshooting, mechanical systems, PLC controls and HMIs Ability to read and understand electrical schematics and control diagrams Comfortable providing technical guidance over the phone and remotely

Compensation:

Base salary in the 60k

• 70k/year range Full benefits #INDALL