Description The Engineering Technician performs a variety of journey-level technical office and field engineering work in support of the Public Works Department. Duties include field inspections on various maintenance and repair projects, as well as private developments. The incumbent provides assistance and information to the public. The ideal candidate will have knowledge of construction materials and practices. The individual should be personable, self-directed, and able to prioritize work and coordinate several activities at once. Highly desirable is an individual who is a team player and has excellent written and oral communication skills, including good listening techniques. Examples of Duties Inspect various public works structures including streets, sidewalks, gutters, sewers, storm drain systems, and various other facilities; perform preliminary and final inspection and acceptance of private improvements Conduct field investigations of reported complaints of municipal code, ordinance, and resolution violations; advise individuals of violations and methods of abatement; take appropriate action to ensure compliance Respond to requests for information and assistance related to use of Town right-of-way, private developments, traffic, parking, and safety; conduct field studies, compile data, and prepare appropriate recommendations and reports Explain and interpret municipal codes, ordinances, and resolutions at the counter and in the field to property owners and the general public Maintain and update a variety of maps and records, including Town street maps in both digital and paper format, utility system maps, and various index maps Research plans and records, perform field observations of infrastructure inventory and condition; input, maintain, and update data for computerized maintenance management systems Read, navigate, and make updates to base maps using CAD and GIS software Process encroachment permits, grading permits, sewer permits, watercourse modification permits, road bonds, and all other permits issued by the Department Perform inspections and educational outreach to residents, contractors, and businesses relating to the Town's stormwater pollution prevention program Work with residents, contractors, and other public agencies on the coordinated use of the public right-of-way Mediate disputes between homeowners, contractors, and the Town Perform other miscellaneous duties as assigned

Typical Qualifications Knowledge of:

Basic trigonometry, geometry, and algebra as applied to routine engineering computations Computer applications, including word processing, spreadsheet, database, and CAD Modern office methods, practices, procedures, and equipment Engineering maps and records Safe work practices Basic principles and techniques of public works inspection Principles and techniques of effective customer service Techniques for dealing effectively with the public and Town staff Ability to: Read and interpret project plans and specifications Use office and engineering software and equipment Communicate clearly and concisely, both orally and in writing, including the ability to present complex issues in an easy-to-understand manner Establish and maintain cooperative working relationships with staff, contractors, and citizens Perform moderately complex engineering and mathematical calculations with speed and accuracy Provide quality customer service Perform a full range of paraprofessional engineering work under minimal supervision Understand and interpret legal property descriptions, engineering records, and maps Review plans and documents for conformance to regulations Perform construction inspection activities Learn applicable laws, regulations, codes, ordinances, and policies governing the construction of assigned public works projects enforced by the Town Interpret and apply pertinent Federal, State, and local laws, codes, and regulations Make sound judgments in stressful situations Resolve conflicts between different parties, including homeowners, contractors, and the Town, with cordiality and professionalism Analyze complex issues, evaluate alternatives, recommend effective courses of action, and implement the most viable solution Build consensus to accomplish goals through a coordinated team effort both within and outside of Supplemental Information Any combination of experience and training that would likely provide the required knowledge, skills, and abilities is qualifying. A typical qualifying background would be:

Experience:

Two years of technical engineering experience. Experience in a position requiring public contact is highly desirable

Education:

Equivalent to completion of the twelfth grade, supplemented by college-level construction, inspection, or engineering coursework