Respond to and resolve help desk tickets in a timely manner (hardware-related issues, peripheral and connectivity problems, basic OS troubleshooting).
Install, configure, image, upgrade, and decommission desktops, laptops, monitors, docking stations, printers, and other peripherals.
Perform hardware diagnostics and basic repairs; escalate complex hardware or firmware issues to senior engineering or vendor support.
Maintain accurate inventory records and asset tagging for hardware lifecycle tracking.
Apply operating system updates, drivers, and firmware as required.
Assist with cable management, workstation setup, and office moves or reconfigurations.
Create and maintain standard operating procedures (SOPs) and documentation for common tasks.
Provide courteous and professional support to end users; communicate ticket status and resolution steps clearly.
Follow IT security and compliance policies when handling equipment and data. Required Qualifications
0-2 years of professional experience in IT support, desktop support, or hardware technician roles.
Basic familiarity with Windows or Linux operating systems (installation, configuration, troubleshooting).
Comfortable working with PC hardware components (SATA/SSD/HDD, RAM, power supplies, motherboards) and common peripherals.
Strong problem-solving skills and an attention to detail.
Good verbal and written communication skills; customer-service oriented.
Ability to lift and move hardware (typically up to 50 lbs.) and work in office or data-center environments.
Willingness to work occasional extended hours for deployments or hardware refreshes. Preferred Qualifications
Security+ certification required.
Experience with Jira ticketing systems desired.

group id:

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