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dcca . Production Support Analyst Candidate must have or be willing to obtain a Public Trust Clearance For over 40 years, DCCA has provided a broad range of IT services to government agencies and commercial enterprises, helping them to feel confident in their IT infrastructure. With DCCA, these organizations can be confident in the flexibility and skill of their IT partners, allowing them to upgrade their technology quickly and efficiently. Better yet, thanks to DCCA's successful track record, clients can rest assured knowing DCCA can tackle any problem with ease, allowing them to focus on the work that matters. Internally, DCCA prides itself on a culture built on integrity and inclusivity, allowing its employees to build lasting skills and relationships. As a veteran-owned business, DCCA knows the importance of recruiting employees with a wide range of backgrounds, allowing for every problem to be approached by a diverse array of perspectives. Join us and be part of a team that has a people-first mentality and a dedication to excellence.

Key Tasks:

Analyze production issues, defects, service requests to determine root cause and recommend resolution.
Coordinate resolution of production issues
Communicate with Business and Technology stakeholders
Document root cause and production support knowledge base
May participate in User Acceptance and End to End testing, including planning, preparation, execution, and defect tracking
Provide other support to production systems and new development by coordinating efforts, sharing knowledge, and communicating across impacted teams
Contribute to continuous process improvement, to increase overall efficiency and quality
Manage service delivery governance to support core application development teams in their efforts to progress technology deliverables through the SDLC lifecycle
Establish and manage application health checks in production environments to ensure efficient progress through the SDLC cycles for technology deliverables

Required Skills:

Proven experience:

4+years as a software engineer, tester, or analyst supporting multi-tier, enterprise web-based solutions using technologies/frameworks such as Java EE, Spring, RDBMS, ORM, REST.
6+ years in one or more technical disciplines (e.g. architecture, process re-engineering, development, verification)
Experience with HTTP and design patterns applicable to RESTful web applications.
Ability to query relational databases to perform production analysis
Building strong relationships through Agile team(s) and personal performance
Collaborating in a multiple team environment
Exceptionally strong communication skills, verbal and written.

Includes the ability to effectively communicate complex information to audiences with varying technical and system backgrounds and at multiple organizational levels

Desired Skills:

Experience with:

Experience with single page application frameworks (e.g. React)
Supporting client stakeholders with varying levels of Agile experience
Proficient in

MS Project, MS Word, and MS Excel Education/Certifications:

Computer Science degree or bachelor's degree in a related major ...For full information see follow application link. DCCA is an Equal Opportunity/Affirmative Action Employer. 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