at Hazelett Strip-Casting Corp in Colchester, Vermont, United States Job Description Description Provide technical customer support both in person and remotely. Identify, organize, and facilitate the successful implementation of new casters, process improvements, equipment upgrades, caster maintenance and other field service activities. Aid customers with identifying opportunities for improvement and correcting equipment and process issues. Support internal development initiatives as required. Develop technical awareness throughout the Hazelett organization. Maintain Hazelett process know-how by generating manuals, technical papers, and training programs Support sales & marketing efforts for both new and existing customers Recruit, retain, develop, mentor, and motivate a team in support of customers and the ongoing development of new products. Aid the assembly department as required Provide internal guidance for handling non-conforming parts Maintain customer bill of material integrity Perform additional duties as assigned. Requirements A minimum of 5 years of experience in the continuous casting industry, preferably twin-belt casting, and a B.S. Degree in Engineering is desirable. A deep understanding of mechanical systems, machine settings, and operation of casting line equipment. Proficiency with both 2D and 3D CAD systems and the ability to generate design concepts, layouts, and drawings as required. An understanding of electrical components and systems, PLC programming, and troubleshooting casting line equipment. Ability to identify and address product quality issues using a sound comprehension of metallurgy and chemistry. Effectively communicate with customers and colleagues. Interpersonal skills sufficient to allow him/her to coordinate the work of others over whom he/she may have no authority. Innovative and open-minded in the consideration of new solutions to engineering issues and process improvements. To view full details and how to apply, please login or create a Job Seeker account