JESSUP'S MAJOR APPLIANCE CENTERS

Appliance Installer / Survey Specialist Position Summary The Appliance Installer / Survey Specialist is responsible for conducting accurate customer-site surveys, verifying installation requirements, and performing or overseeing professional appliance installations. This position plays a critical role in ensuring that appliances can be safely and properly installed before delivery and that customers receive a professional installation experience consistent with Jessup's standards. The ideal candidate has strong appliance installation knowledge, excellent attention to detail, good communication skills, and the ability to identify potential installation issues before they become delivery or customer-service problems. Essential Responsibilities Customer-Site Surveys Conduct pre-delivery site surveys when required. Measure openings, doorways, hallways, stairways, and access points accurately. Verify appliance dimensions and installation clearances. Inspect electrical, plumbing, gas, ventilation, flooring, cabinetry, and other installation requirements. Identify potential delivery or installation obstacles. Take photographs and document site conditions when appropriate. Clearly communicate survey findings to Sales and installation services. Recommend required modifications or additional installation services. Confirm that customer expectations and site conditions are consistent with the appliance being purchased. Quality Control Inspect completed installations for workmanship, safety, appearance, and functionality. Ensure installations meet Jessup's standards and applicable manufacturer requirements. Identify incomplete, incorrect, or unsafe work and ensure corrective action is taken. Document installation problems, customer concerns, damages, and required follow-up. Assist management in monitoring installer performance and recurring installation issues. Communication & Customer Service . Explain installation requirements and limitations clearly and honestly. Treat customers, coworkers, homes, and property with respect. Resolve installation-related concerns promptly or escalate them appropriately. Represent Jessup's Major Appliance Centers professionally in every customer interaction. Sales & Operations Support Assist Sales Associates with installation requirements and product-specific questions. Provide accurate information regarding installation services and potential additional charges. Help Sales identify installation concerns before an appliance is sold. Review orders for installation requirements when requested. Communicate special requirements to the installation teams. Participate in delivery and installation meetings and training. Help develop and maintain installation standards, checklists, and procedures. Safety Responsibilities Follow all company safety policies and applicable OSHA requirements. Follow manufacturer installation instructions. Use appropriate tools, equipment, and personal protective equipment. Never perform work outside the employee's training, authorization, or qualifications. Immediately report unsafe conditions, property damage, injuries, or potential hazards. Maintain company vehicles, tools, and equipment in safe working condition. Required Qualifications Previous appliance installation experience preferred. Strong knowledge of residential appliance installation requirements. Ability to accurately measure and document job-site conditions. Ability to read and understand appliance installation instructions. Basic knowledge of electrical, plumbing, gas, ventilation, and cabinetry requirements. Valid driver's license and acceptable driving record. Ability to safely lift, move, and handle appliances and installation equipment. Strong problem-solving and communication skills. Professional appearance and customer-service attitude. Ability to work independently while maintaining communication with the office and management. Preferred Qualifications Experience installing dishwashers, refrigerators, ranges, cooktops, wall ovens, microwaves, washers, dryers, and other major appliances. Experience performing appliance site surveys. Knowledge of built-in and specialty appliance installation. Manufacturer or industry installation certifications. Experience working in appliance retail, delivery, construction, remodeling, or related fields. Physical Requirements Ability to lift and move heavy appliances with assistance and proper equipment. Ability to bend, kneel, climb stairs, reach, stand, and work in confined areas. Ability to work in customer homes and varying environmental conditions. Ability to safely operate hand and power tools. Ability to travel between customer locations as required. Jessup's Core Values Integrity First Provide honest, accurate survey and installation information. Never overlook or misrepresent an installation concern. Exceptional Service Deliver professional workmanship and make the installation experience as smooth as possible for every customer. Local Commitment Treat every customer as a valued neighbor and protect the reputation Jessup's has built in the community. Expertise Maintain strong product and installation knowledge and provide confident, accurate guidance. Accountability Take ownership of the survey, installation, documentation, and customer experience from beginning to completion. Respect & Professionalism Respect customers, coworkers, their homes, their property, and the appliances being installed. Teamwork Work closely with Sales, Delivery, Warehouse, Service, and Management to ensure every order is properly prepared and completed. Performance Expectations Success in this position will be measured by: Accuracy of site surveys and measurements Reduction of preventable delivery and installation problems Installation quality and workmanship Customer satisfaction Proper documentation and communication Compliance with safety and manufacturer requirements Professionalism and appearance Timely completion of assigned surveys and installations Cooperation with Sales, Delivery, Service, Warehouse, and Management Consistent demonstration of

Jessup's Core Values Pay:

$21.00 - $23.00 per hour Expected hours: 35.0 - 45.0 per week

Work Location:

In person