Global Quality KAM Auto OEMs Henkel - 3.8 Madison Heights, MI Job Details Full-time $120,000 - $155,000 a year 5 hours ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance 401(k) matching Qualifications French Customer communication Performance improvement leadership Defect resolution root cause analysis

IATF 16949

2016 Multilingual 5 years Preventive action implementation Coaching Engineering Six Sigma methodology implementation Quality control preventive actions Corrective and preventive actions (CAPA) Incident Escalation Post-sales issue resolution Quality reports Quality control data reporting Key Performance Indicators Analysis skills Bachelor's degree in engineering Quality risk management Leading team collaboration initiatives Chemistry Management reporting Quality assurance experience within automotive industry Operational excellence initiatives Quality control communication

SAP ERP OEM

Senior level Full Job Description About this Position At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. Dare to learn new skills, advance in your career and make an impact at Henkel. What you´ll do Serve as the primary Quality representative for assigned Global Key Accounts, ensuring customer expectations are clearly understood, represented internally, and aligned with Henkel's capabilities and strategic objectives. Build trusted partnerships with customers and internal stakeholders, including Global Business Managers, by driving performance reviews, aligning priorities, supporting new projects, and ensuring customer satisfaction. Deploy and govern customer-specific quality requirements globally, ensuring effective integration across operations, functions, APQP activities, and business change initiatives. Lead the resolution of critical customer quality issues, driving cross-functional and customer-facing teams through containment, root cause analysis, corrective and preventive actions (CAPA), and sustainable issue closure. Establish robust quality performance management systems, including reporting, KPI tracking, risk identification, escalation processes, and proactive communication to protect Henkel's business and reputation. Drive continuous improvement and capability development, collaborating globally to strengthen quality competencies, standardize best practices, and enhance Henkel's ability to meet current and future customer expectations. What makes you a good fit Bachelor's degree in engineering, Chemistry, Automotive Engineering, or a related technical discipline. Minimum 5 years of experience in the automotive industry, including at least 2 years in quality management and/or customer-facing roles. Strong analytical and problem-solving capabilities, with expertise in structured methodologies such as PDCA, A3, 8D, Six Sigma, and LEAN principles. Working knowledge of automotive quality management systems and standards, including

ISO 9001, IATF

16949, and Automotive Core Tools. Demonstrated leadership, project management, and organizational skills, with a proven ability to drive continuous improvement, coach teams, and support cultural transformation. Proficiency with SAP or similar ERP systems is preferred; multilingual capabilities is a strong advantage (Spanish, German, or French) and willingness to travel globally up to 30% are strong advantages. Some benefits of joining

Henkel Health Insurance:

affordable plans for medical, dental, vision and wellbeing starting on day 1

Work-Life Balance:

Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program

Financial:

401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement

Family Support:

12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships

Career Growth:

diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement The salary range for this role is $120000.00 and $155000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate's skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws. Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.