Family Medicine Medical Receptionist

Description:

Summary The Medical Receptionist is responsible for greeting patients in a warm and punctual manner. This role is responsible for a variety of reception and administrative duties to support the functionality of the medical office, as well as providing a welcoming atmosphere for patients. Medical Receptionist Responsibilities Maintains a warm, welcoming, and aesthetically pleasing atmosphere. Welcome each patient with a warm and friendly greeting. Provides excellent patient experience from time of check-in to check-out. Obtain accurate patient demographic information, patient registration, and insurance information. Maintain insurance email box, and transfer information to the patient's record as they are received. Secure and post payments for patient visits, including copays, retail products, and cash pay services. Answer telephone calls promptly and assist with the call center backlog to avoid long wait times for patients. Create claims for self-pay services and products. Schedules patients' follow-up appointments as needed. Assist patients with general questions and provide accurate information upon request. Accurately receive and deliver messages. Accepts and signs for packages as needed. Ensure that medical documents are scanned and uploaded to patients' charts promptly. Reconciles payments at the end of the day, performs other closing duties, as necessary. Performs tasks on the open/close checklist that is provided at each clinic. The ability to be flexible with the opening and closing schedule to ensure coverage for the front desk. Performs other administrative-related duties as assigned or requested.

Requirements:

Essential Functions and Qualifications High school diploma or GED 1 year of experience in a Medical Office setting a plus Strong documentation skills. Excellent written and oral communication skills. Strong customer service skills. Punctuality and adherence to schedule is a must. Excellent problem solving and time management skills. Excellent telephone skills and etiquette. Ability to work at a computer for extended periods of time. Ability to thrive in a fast-paced work environment. Strong organizational skills and attention to detail Ability to handle confidential and sensitive information. Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present. Teamwork and Development Demonstrates the ability to be proactive, supportive, and collaborative. Share knowledge, promote positivity, and take personal responsibility for your professional development. Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner. Provide outstanding communication, documentation, education, and care to all patients. Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others. Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environments.