Client Audit & Compliance Manager Location:

Farmington Hills, Michigan (Onsite)

Compensation:

$55,000 - $85,000 annually, based on experience and qualifications About Stillman Law Office Stillman Law Office is a nationally recognized creditors' rights and collections law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional service to our clients while maintaining the highest standards of compliance, operational excellence, and professionalism. As our organization continues to grow and evolve, we are seeking a Client Audit & Compliance Manager to lead client audit activities, strengthen compliance initiatives, and support continuous improvement efforts across the Firm. This highly visible role serves as a key liaison between our clients and internal stakeholders, helping ensure we consistently meet client expectations, contractual obligations, regulatory requirements, and industry best practices. Position Summary The Client Audit & Compliance Manager is responsible for overseeing the Firm's client audit program and supporting ongoing compliance and operational improvement initiatives. This role serves as the primary point of contact during client audits, coordinates audit preparation and responses, manages remediation efforts, and partners with Firm leadership to ensure compliance with client requirements, regulatory expectations, and industry standards. The ideal candidate is a proactive leader with strong relationship-management skills, exceptional attention to detail, and the ability to effectively manage cross-functional initiatives in a fast-paced, compliance-focused environment. Key Responsibilities Serve as the primary point of contact for clients throughout the audit lifecycle, fostering strong relationships and ensuring a professional, responsive audit experience. Lead the planning, coordination, and execution of client audits, including scheduling, logistics, documentation requests, and audit readiness activities. Partner with Firm leadership and operational teams to gather, review, and deliver audit materials accurately and within established deadlines. Ensure audit-related communications, responses, and supporting documentation are complete, accurate, and aligned with client expectations and compliance requirements. Facilitate audit meetings, interviews, and information requests while representing the Firm in a professional and knowledgeable manner. Develop, implement, and track corrective action plans resulting from audit findings, ensuring timely and effective remediation. Maintain a thorough understanding of client requirements, contractual obligations, regulatory expectations, industry standards, and Firm policies. Collaborate with operational stakeholders to identify risks, evaluate controls, and recommend process improvements. Monitor emerging compliance trends, client expectations, and industry best practices to drive operational excellence and continuous improvement. Develop and deliver training, guidance, and communications to support employee understanding of client requirements, audit expectations, and operational best practices. Analyze audit results, trends, and recurring findings, providing recommendations to leadership to strengthen compliance performance and operational effectiveness. Support the Firm's culture of accountability, compliance, client service, and continuous improvement. Contribute to special projects and perform other related duties as assigned. Qualifications Skills & Abilities Exceptional interpersonal and relationship-building skills, with the ability to establish credibility and foster trust with clients, leadership, and cross-functional teams. Strong verbal and written communication skills, including the ability to present information, facilitate discussions, and prepare professional business correspondence and reports. Demonstrated ability to manage multiple priorities while maintaining accuracy and meeting deadlines in a fast-paced environment. Excellent analytical, critical-thinking, and problem-solving skills, with the ability to identify risks and develop practical solutions. Strong organizational skills and attention to detail, with a commitment to producing high-quality work and ensuring compliance with established requirements. Ability to exercise sound judgment in high-profile, sensitive, or time-constrained situations. Proven ability to influence stakeholders, build consensus, and drive initiatives across multiple departments. Self-motivated with a continuous improvement mindset and strong sense of ownership and accountability. Ability to interpret and apply client requirements, policies, procedures, and regulatory expectations in a practical business environment. Comfortable working independently while contributing effectively within a collaborative team setting. Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams. Experience utilizing data, reporting, and trend analysis to identify compliance risks, audit findings, and process improvement opportunities. Education & Experience Required Qualifications Bachelor's degree in Business Administration, Legal Studies, Compliance, Finance, Accounting, Criminal Justice, or a related field. Equivalent professional experience may be considered in lieu of a degree. Minimum of 3-5 years of experience in audit, compliance, risk management, quality assurance, legal operations, financial services, collections, or a related field. Prior leadership, supervisory, project management, or cross-functional team leadership experience. Experience managing multiple projects, deadlines, and stakeholder relationships in a fast-paced environment. Strong working knowledge of Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams. Preferred Qualifications Experience within a law firm, collections agency, financial services organization, banking environment, or other regulated industry. Experience coordinating or leading client, regulatory, operational, or compliance audits. Knowledge of debt collection regulations, consumer protection requirements, and industry best practices. Experience developing and implementing corrective action plans and process improvement initiatives. Professional certifications such as Certified Compliance & Ethics Professional (CCEP), Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), or similar credentials. Paralegal experience or other legal industry experience. Benefits Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees following completion of applicable eligibility requirements, including: Medical, dental, and vision insurance Life insurance and short-term disability coverage 401(k) plan with company match Paid time off (PTO) and paid holidays Employee Assistance Program (EAP) Opportunities for professional development and career growth Collaborative and team-oriented work environment Voluntary ancillary benefits, including accident insurance, critical illness insurance, and hospital indemnity insurance Pre-Employment Requirements Employment is contingent upon successful completion of: Background check Drug screening Equal Employment Opportunity Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.

Pay:

$55,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Does the compensation range align with your salary expectations? You understand that this position is 100% on-site at our Farmington Hills, Michigan location? Ability to

Commute:

Farmington Hills, MI 48334 (Required)

Work Location:

In person