Warranty Administrator - MTN View Ford Lincoln Mtn View Ford - 3.0 Chattanooga, TN Job Details Full-time 4 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Opportunities for advancement Bereavement leave Qualifications Interpersonal skills High school diploma or GED Attention to detail MFA Warranty issues management Dealership experience Time management Full Job Description We are glad you chose to join the automotive industry as a valued team member at Mountain View. We have a long history of delivering outstanding career opportunities in the Greater Chattanooga area for sharp, motivated individuals. Our dealerships are family-owned, and our loyal customer base has driven our business' success since 1981. Your Benefits

• Medical, Vision, and Dental Insurance
• 401(k) Plan
• Employee Assistance Program (EAP)
• Disability Leave of Absence
• Family and Medical Leave
• Bereavement Leave
• Jury, Civic Duty, and Uniformed Service Leave
• Paid Training
• Paid Time Off, Vacation, and Holidays
• Career Growth Opportunities
• Long-Term Job Security
• Employee Discounts on Products and Services Responsibilities
• Process and submit automotive warranty claims accurately and timely to Ford/Lincoln, manufacturers, distributors, and third-party warranty providers as applicable.
• Review repair orders for accuracy, completeness, and proper documentation prior to claim submission.
• Verify labor operations, causal parts, technician comments, time punches, and all required supporting documentation.
• Verify warranty coverage criteria and requirements established by the manufacturer, distributor, or warranty provider.
• Identify and resolve documentation or claim issues before submission.
• Correct and resubmit rejected claims promptly or obtain appropriate authorization for claims that need to be written off.
• Track outstanding warranty claims and follow up on payment to ensure timely reimbursement.
• Maintain strong RO Close-to-Submit performance.
• Reconcile warranty receivables with payments through the appropriate accounting schedules.
• File and maintain accurate warranty and service records as required by the manufacturer or warranty provider.
• Maintain organized documentation to support warranty audits and compliance requirements.
• Assist with warranty parts retention by properly tagging parts with the repair order number and replacement date and following disposal requirements.
• Stay current on manufacturer warranty policies, procedures, recalls, and technical/service bulletins.
• Communicate and coordinate with Service Management, Service Advisors, Technicians, Parts, Accounting, and other departments to gather information and resolve claim issues.
• Take ownership of the warranty process from RO close through claim payment.
• Assist with clerical and administrative needs as directed by leadership.
• Perform other duties as assigned. Qualifications
• Previous automotive dealership Warranty Administrator experience required.
• Ford/Lincoln warranty experience strongly preferred.
• CDK experience preferred.
• Strong knowledge of dealership warranty claim processing and repair orders.
• High school diploma or equivalent required.
• Strong technical knowledge and ability to verify warranty coverage and required documentation.
• Excellent attention to detail and accuracy.
• Strong organizational, time management, follow-up, and problem-solving skills.
• Ability to manage multiple claims in a busy, high-volume dealership environment.
• Ability to meet deadlines and prioritize competing responsibilities.
• Strong verbal and written communication skills, with the ability to work effectively with technicians, service advisors, management, accounting, parts, and warranty providers.
• Dependable and able to work independently.
• Comfortable identifying documentation problems and working with the appropriate department to get them corrected.
• Professional appearance and demeanor.
• Valid driver's license, satisfactory background check results, and clean driving record.

What We're Looking For We're looking for someone who takes ownership of the warranty process from RO close through claim payment. Accuracy and timeliness are extremely important to us. The right person will be organized, dependable, detail-oriented, and proactive, with the ability to identify and resolve problems rather than allowing claims to sit unresolved. If you have dealership warranty experience and take pride in keeping claims accurate, organized, and moving through the process, we'd like to hear from you. Ford/Lincoln warranty experience is a strong plus, but experienced Warranty Administrators with other manufacturer experience are encouraged to apply. Compensation Competitive pay based on experience. Apply through Indeed with your résumé and relevant dealership warranty experience. MTN View Auto Group complies with all regulations set forth by the Federal Trade Commission (FTC). Due to these regulations, MTN View enforces enhanced security processes such as mobile multi-factor authentication. All applicants are required to have a personal mobile device capable of supporting these multi-factor authentication systems, including but not limited to the DUO mobile app. We are an equal opportunity employer. MTN View does not discriminate in employment and prohibits discrimination/harassment in employment on the basis of race, color, religion, sex (including pregnancy and gender expression and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Job Type:

Full-time Benefits:

401(k) Employee discount Health insurance

Work Location:

In person