Sales Center Manager Hormann - 2.8 Phoenix, AZ Job Details Full-time $80,000 - $90,000 a year 6 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Warehouse storage management Business development management Warehouse safety compliance Customer communication Sales support Team member evaluation Customer relationship building Customer retention strategy Operations coordination planning Financial statement analysis Production safety compliance Supply chain inventory management Account development Performance feedback (performance evaluation method) Mid-level Sales team management Invoice processing Disciplinary action management Managing budgets in a finance role Sales growth strategy Sales budget management Team training Financial control management Employee relations management Territory management Customer relationship management Sales territory planning Profit & Loss statement Delivery management Compliance support tasks

Full Job Description Job Summary:

The Sales Center Manager is accountable for driving the profitability of the Sales Center. This role involves delivering exceptional customer service by effectively managing a team of employees. The manager will oversee all operational activities and associated costs of the Sales Center, with a strong emphasis on revenue growth.

Sales Center Manager Responsibilities Team Management:

Provide daily direction and communication to employees, including customer service representatives, warehouse workers, and delivery drivers, ensuring efficient and professional service. Write and administer performance reviews, address work-related problems, and handle disciplinary actions according to company policy. Ensure employees receive appropriate training and resources to perform their jobs effectively. Manage employees through planning, coordination of work, training, motivation, and ongoing evaluation of success.

Operational Oversight:

Oversee daily operations of the Sales Center, including accounting practices, inventory control, warehouse, and personnel management. Utilize established systems and processes to meet customer service requirements and company standards. Monitor and ensure compliance with established safety policies.

Inventory and Financial Management:

Plan and maintain adequate inventory to support customer orders and service levels. Read and understand financial statements to ensure the facility is running profitably. Manage financial control and reporting functions, including responsibility for profit and loss (P&L).

Customer Relations and Sales:

Assist in developing business opportunities in the assigned territory, supporting the cultivation of long-term customer relationships, and contributing to meeting and exceeding sales goals. Collaborate with Territory Sales Manager (TSM) to develop and execute territory sales plans and account plans. Support and assist marketing initiatives. Contribute to the development of customer strategies that promote business growth, customer retention, satisfaction, and improved relations.

Administrative Duties:

Ensure order processing, invoicing, and credit management are handled according to established procedures. Use appropriate judgment in upward communication regarding department or employee concerns. Develop and recommend annual budget requirements for the Sales Center. Carry out additional tasks as assigned.

Who we are:

Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

Job type:

Full-time Pay:

$80K - $90K per year

Benefits:

401(k) 401(k) matching Health Insurance Dental & Vision Insurance Health Savings Account Life Insurance Paid time off

Vision Insurance Schedule:

Day Shift Monday to

Friday Behaviors Required Leader:

Inspires teammates to follow them

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations Required Self-Starter:

Inspired to perform without outside help

Goal Completion:

Inspired to perform well by the completion of tasks Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.